Kotak Mahindra Bank—Onboarding Officer-Video KYC-Digital Banking Kotak 811-Regional Sales

Job description

Description: Job Role: · Video call customers to complete the Full KYC · Verify the details submitted by the customer while opening the account and Documents submitted are matching · Ensure VKYC is completed by the Right Party only · Should maintain a good relationship with the customer throughout the KYC process. · Cross-sell other banking products. · Give complete and correct information on all the products pitched to the customer · Take call backs in case the customer is busy and ensure the follow up is done on time · Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. · Meet targets on conversion and Cross selling as defined from time to time. · Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. · Adherence to Information Security norms & quality process norms. · To be aware of and comply with any updates about the process · Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Requirements: · Graduate with decent English communication. · Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati) · Candidate should have a pleasing personality and should be presentable. - Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc. - Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover. - Should be dedicated and display integrity. - Willingness to learn with an attitude of continuous improvement. - Willing to work in rotating shifts