PwC—IN · Senior Associate · Salesforce QA · GCC · Advisory · Hyderabad

Job description

Description: Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are looking for a seasoned Salesforce QA Responsibilities: - Test Development and Execution: Develop, document, and maintain comprehensive test cases, scripts, and test data for Salesforce applications. Perform manual and automated testing to identify software defects and ensure product quality. Proficient in test planning, testing estimation, test case designing, and test execution. - Diverse Testing Capabilities: Experience in various types of testing including functional, GUI, regression, retesting, integration, user acceptance, production sanity, data migration, and data flow testing between legacy systems and Salesforce. - Defect Management: Manage the defect life cycle and utilize the Requirement Traceability Matrix to ensure comprehensive testing. - Root Cause Analysis: Expert in performing root cause analysis and creating action plans to improve quality. - Requirements Gathering: Gather business requirements and processes through documents and workshops. Analyze customer challenges and suggest appropriate solutions. - Team Collaboration: Assist team members in understanding business requirements. Responsible for project delivery planning, sprint planning, and managing teams. Lead stand-up meetings, drive customer calls, and conduct retrospectives. - User Training: Create user training material and conduct user training sessions and workshops. - Salesforce Administration Support: Utilize Salesforce Admin skills to configure and manage the Salesforce platform, including user creation, report generation, and list view configuration. Maintain and customize users, list views, roles, profiles, groups, queues, accounts, contacts, record types, sharing rules, custom objects, and page layout customization. - Dashboard Development: Develop dashboards for management to track key performance parameters. - Mandatory skill sets: - Minimum of 3 years of experience in quality assurance, with significant time in Salesforce environments. - Basic knowledge of Salesforce administration, including user management, security settings, customization, report generation, and list view configuration. - Knows to query and extract and upload data in system - Strong analytical and problem-solving skills with meticulous attention to detail. - Excellent communication skills, both written and verbal. - Ability to work collaboratively within cross-functional teams. Preferred skill sets: - Salesforce Administrator certification. - Experience working within Agile/Scrum methodologies. - Familiarity with Salesforce development like Process Builder and Apex - Previous experience in a similar role within a [specific industry, if applicable]. Years of experience required: 4 to 6 Years Education qualification: BE/B.Tech/MBA/MCA/M.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Salesforce Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design {+ 20 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date August 24, 2026