Amazon—Product Manager III, Technical, Amazon Fulfillment Technologies (AFT)

Job description

Description: The Outbound and Flow team within Amazon Fulfillment Technologies (AFT) is looking for an experienced Product Manager (Technical) to own the vision and strategy for Routing and Mansort products, based out of Bangalore. Our team provides the products and services responsible for outbound fulfillment — ingesting shipments from upstream systems (SCOT) and processing them through picking, packing, and shipping. Our vision is to improve customer experience — Delivery Estimate Accuracy (DEA), Speed, Quality, and Cost — while improving associate safety and simplifying our operations. We do so by building products that are highly reliable, resilient, self-healing, scalable, extensible, and designed from the start with a focus on the safety and accessibility of our workforce. As a Product Manager (Technical) — L6 for Routing and Mansort, you will define, execute, and deliver a product roadmap that optimizes how units and packages are routed through the fulfillment center and how manual sortation (Mansort) operations are streamlined for throughput, quality, and cost. You will strongly influence the strategy and vision for the group, and develop and maintain product roadmaps and features grounded in team strategy. This role is inherently cross-functional — you will work closely with engineering, science, operations, and business teams across geographies to launch features and build the tools and mechanisms that scale Routing and Mansort worldwide. A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high-quality, simple products, features, and applications. You will identify opportunities to make FC operations more efficient, and drive the design and development of software features to address them — leveraging and expanding current initiatives in Primitives and GenAI across the organization. Key job responsibilities - Define product vision, strategy, and roadmap priorities by working backward from customer needs, conducting research, analyzing usage data and market trends, and translating insights into clear problem statements and requirements. - Drive cross-functional collaboration with engineering, design, science, finance, and operations partners to deliver products on time and with high quality, aligning stakeholders and making smart trade-offs when data is incomplete. - Own the end-to-end product lifecycle from concept through launch and beyond, including defining success criteria and key performance indicators, monitoring operational health, and iterating based on performance metrics and customer feedback. - Evaluate technical proposals and participate in architecture discussions, understanding how technical choices influence customer outcomes and balancing feature delivery with long-term system health and scalability. - Leverage generative AI tools and emerging technologies to accelerate development cycles, improve decision-making, and unlock new opportunities for product innovation. About the team AFT owns and operates the AFT Warehouse Management System (WMS) and select hardware — these technologies automate, orchestrate, and direct fulfillment in Amazon Robotics sort and non-sort buildings, traditional sort and non-sort buildings, IXDs, Fresh, Pantry, and Quick Deploy sites. AFT also owns and operates the FaaST WMS that runs in Vendor Flex buildings, India Mini-FCs (small footprint, manual buildings in IN), and select Seller Flex locations (3P Sellers who are Prime-enabled leveraging the FaaST WMS). AFT also owns the External Fulfillment Platform (EFP), which integrates 3P WMSes to the Amazon Supply Chain. AFT owns network infrastructure and devices in all building types including Sort Centers and Last Mile sites, and owns labor planning and scheduling technology leveraged for Fulfillment Centers in NA and EU and Sort Centers in NA. AFT General Summary Amazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. Requirements: - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Bachelor's degree - Experience in building and driving adoption of new tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.