EXL—AI & ML Development Lead-Application Development-Applications Development Engineering

Job description

Description: · 15+ years of experience in Conversational AI, with at least 4–5 Dialogflow CX , Playbook,projects delivered end-to-end. · Required Skills & Qualifications: · Proven experience in Dialogflow CX / ES, CCAI, and Google Cloud Platform (GCP) tools. · Hands-on proficiency in NLP model customization, intent classification, and entity extraction. · Experience integrating chat solutions with REST APIs, databases, and third-party systems. · Strong understanding of cloud architecture, microservices, and API gateway design. · Familiarity with JSON, Node.js, Python, or Java for scripting, integration, and backend extensions. · Ability to perform manual and automated testing of conversational flows. · Strong analytical skills, communication abilities, and leadership experience in guiding developers and testers.