EXL—Lead Assistant Manager

Job description

Description: Competencies: - Knowledge of the process and systems - High level of computer proficiency and excellent MIS skills - Ability to coach and give feedback on an ongoing basis - Clear written and verbal communication - High level of Customer Service and Quality Orientation - Strong Communication and Motivational Skills - Ability to lead in a continually challenging environment - Effectively plan, prioritize and execute everyday floor operations Eligibility Criteria: - Good communication skills both written and verbal - Should have 6-9 Years of experience - Should have experience of managing a team of 15 to 20 members - Experience in SAP/ServiceNow and SuccessFactors and all HR related platforms - Should have excellent comprehension skills - Attention and eye for detail and accuracy Demonstrates good time management and organizational skills Bachelors Degree (Mandatory) Masters Degree (Preferred) Requirements: Bachelors Degree (Mandatory) Masters Degree (Preferred) Responsibilities: Key Responsibility Areas including preferred Skills and Experience - Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables. - Have good understanding of all HR modules on ERPs - Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response - Day to day team & process management experience - Accountable to ensure noise free delivery in operations including queue management - Strive to exceed SLA and accuracy parameters - Acumen for quality and improving timelines - Drive weekly dashboards call with the client stakeholders - To ensure resourcing for the month in line with volume prediction - Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner - - Identify training needs, arrange trainings and evaluate post training performance - Have flair for process improvements and automation opportunities - Good MS Office knowledge