Birlasoft—Functional Specialist-Enterprise Apps

Job description

Description: Area(s) of responsibility Key Responsibilities - Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements. - Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service. - Translate business needs into functional requirements, user stories, process flows, and acceptance criteria. - Support Salesforce implementations across Sales Cloud, Service Cloud, - Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed). - Act as a bridge between business users and technical teams (Salesforce Developers, Architects). - Should have good understanding of Dealer management and Order management related processes. - Should have good understanding of basic Salesforce Admin knowledge and its capabilities - Support UAT planning, execution, defect triage, and sign-off. - Drive data quality, CRM adoption, and process standardization. - Prepare documentation including BRD, FRD, test scenarios, and training materials - Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs - Should have good communication skill