Mahindra & Mahindra—Manager - Marketplace, Accessories

Job description

Description: Responsibilities & Key Deliverables Role Overview As part of the Mahindra Auto Accessories team, the Manager – Marketplace will be responsible for driving the growth and performance of Accessories merchandise across leading online marketplaces. This role will manage end-to-end marketplace operations, including listings, promotions, seller account management, customer experience, and sales optimization. Key Responsibilities Marketplace Management Manage Accessories business merchandise listings across Amazon, Flipkart, and other relevant marketplace platforms. Ensure product catalogs are accurate, updated, and aligned with brand guidelines and platform requirements. Product Listing & Content Optimization Optimize product pages, descriptions, images, keywords, and content to improve discoverability and conversion rates. Monitor listing health and implement best practices to enhance marketplace performance. Seller Account & Customer Experience Handle seller account management, compliance requirements, operational escalations, and platform coordination. Manage returns, customer queries, ratings, and reviews to ensure a superior customer experience. Marketplace Analytics & Performance Tracking Track marketplace analytics, sales performance, conversion metrics, traffic, and category trends. Generate insights and recommendations to improve assortment performance and revenue outcomes. Cross-functional Collaboration Coordinate with merchandising, supply chain, customer service, and marketing teams to ensure inventory availability and seamless execution. Support new product launches and marketplace expansion initiatives. Key Skills & Competencies - Strong expertise in Amazon and Flipkart seller management. - Proficiency in marketplace analytics and performance optimization. - Strong understanding of e-commerce operations and digital commerce ecosystems. - Experience in catalog management, pricing, promotions, and conversion optimization. - Analytical mindset with the ability to interpret data and drive business decisions. - Excellent stakeholder management and communication skills. - Strong attention to detail and execution excellence. Education Qualification Experience & Qualifications - 5–7 years of experience in marketplace management, e-commerce operations, or digital commerce roles. - Bachelor's degree in Business Administration, Marketing, E-commerce, or related field. - Proven experience managing Amazon, Flipkart, and other marketplace channels. - Experience with marketplace reporting tools, seller dashboards, and performance analytics is preferred.