Bajaj Auto—L3 - CV DMS - BH - Muzaffarpur - BACL

Job description

Description: Job Description – L3 CV DMS Designation Assistant Manager Department CV DMS Level L3 Employment Type Full-time Location Muzzaffarpur Reporting Manager Title Deputy General Manager Language Native, Hindi and English Travel Yes Academic Qualification Any Graduate Work Experience Minimum 7 years Domain Knowledge (Preferable) Financial Services/Banking/FMCG/NBFC preferred Key Responsibilities Process related - Managing the collections through team of COs/DMAs - Responsible for the collection’s performance on various collection parameters such as: - Arrear resolution - Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.) - Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets - Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies. - Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids. - Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR) - Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement. - Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo - Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases - Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence. - Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members - Daily productivity MIS should be maintained & shared with the higher management along with the analysis - Monthly team meeting at hub location for performance review & setting the targets for the next month - Managing the customer service escalations for collection related issues. - Providing inputs on the geo limits, negative areas in the geographies handled - Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis Key Skills Required - Excellent communication / Negotiation skills - Team Management - Relationship Management - Result orientation - Multitasking Key Performance Indicators - Achieving the target allocated for the hub - Reducing the flow rate to the next buckets - Managing & maintaining the COs performance - Managing the Agencies & monitoring their performance - Restrict LLP flow & process adherence along with compliance - Ensuring field visits of self & team based on requirement & risk cases - Retention of team & motivation to them as per requirement - Need vigilance for good practices from market & competitors time to time Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates Local Candidate Additional Comment (if any) -