Sun Pharma—Center Manager

Job description

Description: Job Title: Senior Manager / Center Manager Business Unit: Institute of Medical & Minimal Access Surgery Training Job Grade Location: Gurugram At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.” About the Institute: Institute of Medical & Minimal Access Surgery Training (IMMAST) is an ISO 9001:2015 certified and Royal College of Surgeons, UK accredited training institute. IMMAST is a premier medical training institute dedicated to advancing healthcare through high-quality, hands-on training and education for medical professionals. We aim to equip health care professionals with the latest skills and knowledge to improve patient outcomes and contribute to the evolution of medical practices. Position Summary: The Center Manager will be a dynamic medical professional responsible for the end-to-end management and strategic growth of the training center. This role requires a seasoned clinician with significant administrative experience, particularly in Managing healthcare initiatives focused on professional training. The Center Manager will drive operational excellence, ensure compliance, foster innovation, and build strong relationships with stakeholders, all while maintaining a keen focus on quality, cost efficiency, and vendor management. Key responsibilities: - Center Operations Management: Operational Oversight: Oversee all daily operations of the training center, ensuring smooth and efficient functioning. Process Optimization: Continuously evaluate and improve operational processes to enhance efficiency and effectiveness. Strategic Planning: Under the supervision of Head IMMAST and the Senior Management team, develop and execute strategic plans for the center's growth, aligning with the overall organizational objectives. - Course Calendar & Faculty Management: Course Planning: Plan, schedule, and manage the annual course calendar, ensuring optimal utilization of resources and catering to market demands. Faculty Identification & Development: Identify, recruit, and onboard highly qualified and experienced medical faculty. Faculty Management: Manage faculty relationships, ensure adherence to teaching standards, and facilitate their continuous professional development. Performance Monitoring: Monitor and evaluate faculty performance, providing constructive feedback and support. - Compliance : Regulatory Adherence: Ensure complete compliance with all relevant laws of the land, local regulations, and healthcare industry standards. Policy Implementation: Implement internal policies and procedures to maintain regulatory compliance and high ethical standards. - Course Development & Innovation: New Course Development: Under the supervision of Manager - Academics and faculty/advisors, assist in the development of new courses, training models, and educational programs. Curriculum Enhancement: Collaborate with subject matter experts to provide clinical insights and feedback for the continuous enhancement of existing course curricula. Market Analysis: Stay abreast of the latest advancements in medical technology and clinical practices to identify opportunities for new program development. - Marketing & Participant Enrollment: Marketing Strategy: Under the supervision of Manager Marketing, oversee and implement effective marketing strategies to promote courses and attract a diverse pool of participants. Enrollment Management: Oversee the participant enrollment process, ensuring a seamless and positive experience. Outreach Initiatives: Build and maintain relationships with hospitals, medical associations, and other healthcare organizations to drive participant enrollment. - Financial Management & Cost Efficiency: Budgeting & Forecasting: Prepare, manage, and monitor the center's budget, ensuring financial prudence and accountability. Cost Control: Implement strategies for cost efficiency across all operations without compromising on quality. Revenue Generation: Identify and pursue opportunities for revenue growth through effective course pricing and outreach. Financial Reporting: Provide regular financial reports and analysis to the Senior Management Team - Stakeholder & Vendor Management Relationships Management: Build and sustain collaborative relationships with faculty, participants, accrediting bodies, hospitals, partner institutions, vendors and industry partners Selection & Negotiation: Ensure Identification and selection of vendors/partners for equipment, supplies, services, and other operational needs. Service Management: Oversee vendor contracts/agreements, ensuring favorable terms and service level agreements. - Data Management & Reporting: Data Collection & Analysis: Oversee the collection, analysis, and interpretation of operational, financial, and educational data. Reporting: Generate comprehensive reports for the Senior Management Team on key performance indicators, progress, and challenges. - Research & Innovations: Promote Research: Encourage and facilitate research activities within the center that contribute to development of courses and assess the impact. Innovation: Foster a culture of innovation, develop training models, exploring new teaching methodologies, simulation technologies, and training approaches. - Team Mentoring & Management: Team Managerership: Manager, mentor, and motivate a high-performing team, fostering a collaborative and supportive work environment. Performance Management: Conduct regular performance reviews, provide constructive feedback, and facilitate professional development for team members. Recruitment & Training: Participate in the recruitment and training of center staff. - Quality Standards and Accreditations: Quality Assurance: Establish and maintain stringent quality standards for all training programs, facilities, and services. Accreditation Management: Oversee and manage relationships with all accrediting bodies, ensuring timely renewals and adherence to accreditation standards. Feedback Mechanisms: Implement effective feedback mechanisms from participants and faculty to continuously improve course quality. Audit Preparedness: Ensure the center is prepared for internal and external quality audits. Travel Estimate Job Requirements Educational Qualification Post graduate Medical Doctor from a recognized institution Experience 7- 10 Years Your Success Matters to Us At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together! Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s). Job Title: Senior Manager – Trade Marketing Business Unit: Consumer Healthcare Business Location: Mumbai At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.” Key responsibilities: The incumbent shall be responsible for the following areas under Trade Marketing and Activation, to drive the overall Business Objective: Trade Marketing Strategy & Execution - Plan, develop, and execute trade marketing initiatives to drive sales growth, market penetration, and brand visibility across channels. - Ensure effective deployment and monitoring of primary and secondary trade schemes, maximizing reach, compliance, and return on investment. - Design and implement trade engagement programs that strengthen partner relationships and increase focus on the company's product portfolio. In-Store Excellence & Visibility - Drive superior in-store execution through effective merchandising, visibility programs, and point-of-sale activation initiatives. - Ensure consistent implementation of brand guidelines and promotional activities across all trade touchpoints. - Monitor execution quality and take corrective actions to improve retail effectiveness and shopper experience. Program Store Management - Lead the expansion of program stores in line with business growth objectives. - Ensure efficient execution and operational excellence across program stores. - Monitor and improve store productivity, weighted availability, and WOA (Width of Assortment/Availability) metrics to enhance business performance. Distributor & Channel Partner Management - Conceptualize and execute distributor engagement programs to strengthen partnerships and align channel objectives with company goals. - Foster strong relationships with distributors and key trade partners to improve execution, availability, and market coverage. - Track distributor performance and drive initiatives to improve sales effectiveness and channel productivity. Market & Competition Management - Continuously monitor and analyze competitor activities, pricing strategies, promotions, and market developments. - Develop and implement market-specific competitive action plans to strengthen market position and drive share growth. - Generate actionable insights from market intelligence and recommend strategic interventions. New Product Launches - Develop and execute trade marketing plans for new product launches, ensuring effective trade readiness, availability, and visibility. - Coordinate with Sales, Marketing, Supply Chain, and Channel Partners to ensure successful launch execution and achievement of launch objectives. Trade Activations & Events - Collaborate with activation agencies to plan and execute trade events, retailer meets, and promotional activities with high impact and effectiveness. - Ensure all trade activations are delivered on time, within budget, and in accordance with agreed objectives and quality standards. Budget & Cost Management - Drive cost efficiencies through effective negotiation and management of activation agencies and vendor partners. - Optimize trade marketing investments by minimizing wastage and ensuring maximum utilization of allocated budgets. - Track and evaluate the effectiveness of trade marketing programs and recommend improvements for better ROI. Key Success Metrics - Sales growth and market share improvement. - Trade scheme effectiveness and ROI. - Program store expansion and productivity. - Distributor engagement and performance. - Successful execution of new product launches. - In-store visibility and execution compliance. - Cost optimization and budget adherence. - Competitive responsiveness and market standing improvement. Preferred Competencies - Strong trade marketing and channel management expertise. - Excellent analytical and market intelligence capabilities. - Stakeholder management and negotiation skills. - Project and event management proficiency. - Commercial acumen with a focus on ROI and execution excellence. - Ability to drive cross-functional collaboration and execution. Reporting to: Head – Shopper & Trade Marketing Internal Stakeholders: - Marketing Team - Distribution Team - Finance Team - Field Sales Team (TLM & SLM) - Marketing Services Job location: Sun House, Goregaon East, Mumbai Travel Estimate 5-10 % Job Requirements Educational Qualification Master’s in Marketing, Communication, or an MBA Experience 7 – 10 years of Overall Experience with minimum 3 – 4 years @ ASM / RSM level in Consumer Goods / OTC industry. Trade Marketing experience @ Zonal / HO level will be preferred. Marketing Your Success Matters to Us At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together! Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).