Kotak Mahindra Bank—Team Member-Process-Credit Card-Regional sales

Job description

Description: As a Team Member-Process in the Credit Card-Regional Sales department, you will be an integral part of our dynamic team. Your primary focus will be on supporting the sales process and ensuring a smooth customer experience. You will work closely with the sales team to drive business growth and achieve sales targets. This role offers a great opportunity to learn and grow within the banking industry, with potential for career advancement. Requirements: - A high school diploma or equivalent is required. - Prior experience in a customer service or sales role is preferred. - Strong communication and interpersonal skills are essential. - Ability to work in a fast-paced and target-driven environment. - Proficiency in Microsoft Office and basic computer skills. - Excellent organizational and time management abilities. - Willingness to learn and adapt to new processes and systems. - A customer-centric approach and a positive attitude. - Basic knowledge of banking products and services is an asset. - Ability to work independently and as part of a team. Responsibilities: - Assist the sales team in achieving sales targets and goals. - Process credit card applications and ensure accurate documentation. - Provide excellent customer service and support to potential and existing cardholders. - Handle customer inquiries and resolve any queries or issues promptly. - Maintain and update customer records and databases. - Collaborate with the marketing team to develop and execute sales strategies. - Conduct market research and analyze competitor trends. - Assist in organizing and participating in sales events and campaigns. - Ensure compliance with bank policies and regulations. - Maintain a positive and professional work environment.