Ericsson—Problem Manager - Fixed Networking

Job description

Description: Join our Team About the Opportunity Ericsson is looking for an experienced Problem Manager – Fixed Network to join its Network Operations and Service Assurance organization. The role is responsible for identifying, investigating, and preventing the recurrence of service-impacting issues across fixed-network environments. The Problem Manager will lead structured root-cause investigations, coordinate corrective and preventive actions, and drive improvements in network stability, customer experience, and operational efficiency. The role requires close collaboration with network operations, engineering, service assurance teams, equipment vendors, managed-service partners, and other stakeholders. What You Will Do - Own the end-to-end problem-management lifecycle, from problem identification and logging through investigation, action tracking, validation, and closure. - Analyse incident trends, major incidents, repeat failures, network alarms, performance data, and customer-impact patterns to identify systemic problems. - Lead and facilitate root-cause investigations for complex, recurring, and high-impact technical issues. - Coordinate cross-functional problem-review meetings involving operations, engineering, service assurance, vendors, and external partners. - Coordinate corrective and preventive actions, ensuring clear ownership, milestones, dependencies, risks, and target completion dates. - Maintain accurate problem records, known-error records, workarounds, investigation evidence, and resolution documentation in the relevant ITSM platform. - Track and report problem-management performance, including backlog, ageing, recurrence, resolution effectiveness, and action completion. - Validate the effectiveness of implemented fixes and confirm that recurrence risks have been reduced or eliminated. - Identify improvement opportunities related to monitoring, alarm quality, capacity planning, network resilience, configuration standards, service assurance, and operational runbooks. - Ensure proposed solutions comply with change-management, risk-management, security, and service-continuity requirements. - Escalate overdue, high-risk, or customer-critical problems and provide clear status updates to stakeholders. - Work with vendors and managed-service partners to secure timely technical analysis, defect corrections, software patches, and permanent remediation. - Contribute to continual-service-improvement initiatives and promote a prevention-focused culture across network operations. - Support knowledge management by documenting known errors, workarounds, lessons learned, and operational improvements. The Skills You Bring - Fibre access networks - FTTH, GPON, and XGS-PON - Optical Line Terminals and Optical Network Terminals - Access nodes and broadband access gateways - DSL and legacy fixed-access technologies - IP, Ethernet, MPLS, routing, and transport networks - Access and aggregation infrastructure - Network alarms, logs, performance data, configuration records, and incident histories Preferred Qualifications - Bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related discipline. - Five to fifteen years of relevant experience in telecom operations, network engineering, service assurance, incident management, or problem management. All academic credentials must be from recognized and accredited institutions and are further subject to verification. Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 791276