Nokia—CDC Technical Lead

Job description

Description: As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together. Requirements: You have: - Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain. - Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects. - Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio Nice to Have - Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM) - Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management Responsibilities: - Lead and oversee Care Delivery for Core Networks across all markets. - Implement an efficient care delivery model to enhance efficiency and serviceability. - Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery. - Manage care financial metrics and budgets to achieve domain financial targets. - Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team. - Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction. - Provide regular executive updates on progress and resolution of critical issues to senior management. - Foster talent development and cross-competency within the organisation to support future technologies and initiatives.