Nokia—Care Engineer

Job description

Description: As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems. With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting. Requirements: You have: - 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree. - Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing. - Advanced (Level-3) expertise on Linux. - Worked/comfort to work in the European time zone or supported the European customer. Nice to have: - English language proficiency. - Basic (Level-2) networking expertise will be a plus. Responsibilities: - Perform initial diagnosis of incidents and apply existing knowledge to find solutions. - Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams. - Ensure seamless service delivery and continuous performance improvement. - Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency. - Extend 24x7 critical incident support. - Operate within the European time zone. - Oversee and drive the entire delivery-to-care process.