PhonePe—Specialist, Exit Management

Job description

Description: PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Looking for a Specialist - Exit Management experienced for handling the entire set of exit processes including resignations, separation, F&F, recoveries and related documentation. Key Responsibilities: Employee Exit Management: - Manage end-to-end offboarding processes for the on-roll employees and interns with strict adherence to Company policies, SOPs and Indian labour laws. - Ensuring the required process adherence and documentation in various types of separations (voluntary/ involuntary, absconding, etc.) as per the internal SOPs. - Coordinate with internal stakeholders for no-dues clearance and asset recovery. - Monitor the process timelines and continuously improve execution and compliance across the offboarding lifecycle. Full & Final Settlements (F&F) - Drive timely and accurate Full & Final Settlements in coordination with the stakeholders. - Coordinate with Payroll Vendors for F&F reports, payslips, and tax sheets within defined TAT. - Timely settlement of F&F amounts and required documents for the positive F&F cases. - Engage with exited employees in the negative F&F cases for facilitating recoveries and recommend write-offs as per SOPs. Pre and Post-Exit Support - Ensure quick resolution of post-exit queries such as TDS certificates, payslips, or F&F clarifications. - Respond to employee tickets and email queries within TAT, ensuring high-quality documentation. - Maintain the required dashboards for tracking status, timelines and TAT across various Exit processes HR Documentation and Audit Readiness - Ensuring audit readiness through appropriate documentation, audit trails, approvals and data update. - Maintain trackers and MIS for monitoring and reporting the various process steps. - Bachelor’s degree in Human Resources, Social Work, or related field with 2 to 3 years of relevant experience in payroll or exit area. - Proficient in MS Excel. Exposure to HRMS tools and payroll systems will be a plus. - High attention to detail, organizational skills, and process compliance - Structured work practices and strong service orientation to ensure task completion within defined TATs. - Should be able to handle sensitive and confidential employee data. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news