Mahindra & Mahindra—Zonal Key Account Manager

Job description

Description: Responsibilities & Key Deliverables Know- how of Project Execution/Methodology-Preferably Warehousing exposure. Execution of the Project. Warehouse Design Know -How. Coordination with multiple internal stakeholder to achieve Project deadline. Estimation of annual capital budget. Compilation of budget. Techno commercial Negotiation. PR,PO Release in SAP. Follow up with supplier. Follow up with account for supplier payment. Commissioning/hand over of assets. Budget Estimates. Budget Monitoring. Project Monitoring in MS Project. System Adherence. LOI Preparation. Requisition process. Statutory Approvals for various equipment. Document Control. Document Preparation in line with IMS stand ards. SOP preparation. To lead and implement select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc by aligning internal and external stakeholders and devising implementation strategies Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives. To lead the digital initiatives towards delivering convenience to customers and to be vigilant to maintain our brand art par or even ahead of competition Analyze developments in the market to identify inputs into strategic planning. Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results Undertaking appropriate dealer capability building initiatives to augment strategic imperatives. Creating infrastructures and networks art strategic locations, keeping in mind a long-term vision. To lay down the down the controlling guidelines in Spares Policy by comparisons with set policies, analysis of future targets, and review of market requirements, business terms and conditions. To ensure capability building through training Parts managers through an established training model based on the training needs identification Preferred Industries Automotive Industry Education Qualification MBA; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production General Experience 8-12 years in Auto/Service industry Critical Experience Zonal Head - Customer Care and exposure to Customer Care.Played a lead role in rolling out a Customer Centric Project.Having led Service Strategy and/or Spares Business Teams System Generated Core Skills Project Execution Project Management Budgeting & Costing Negotiation Project Planning & Execution Service Strategy Productivity Improvement Stakeholder Management Channel Strategy Development Sustainability Strategic Planning Team Management Dealer Management Dealer Capability Building Training & Development Customer Orientation Product Knowledge Spare Parts Strategy Financial Management Dealer Relationship Management Market Intelligence Business Case Development Performance Management Demand Forecasting Market Acumen Customer Centricity Service Management Warranty Management System Generated Secondary Skills