JPMorgan Chase—Trade Lifecycle Manager - Vice President

Job description

Description: Job Summary As a Trade Lifecycle Manager in the Custody and Depository Operations team, you serve as a broker-facing point of contact across the custody trade lifecycle, partnering with internal operations teams to promote exceptions and breaks through to closure. Job responsibilities - Serve as a broker-facing point of contact across the custody trade lifecycle, partnering with internal operations teams to drive exceptions and breaks through to closure. - Lead research and investigations with relevant operations managers to understand weekly lifecycle trends, exception themes, and root causes, and translate findings into actionable improvements. - Build and maintain standardized operating practices across CICS and Depository Operations functions, and deliver periodic knowledge-share sessions to improve consistency and execution quality. - Use a data-driven approach to identify bottlenecks and performance opportunities, and implement measurable enhancements to lifecycle outcomes (e.g., faster resolution times, fewer repeats). - Ensure broker queries and requests are handled within agreed SLAs, escalating operational dependencies as needed to deliver timely outcomes. - Drive automation and workflow optimization initiatives (including use of BI and AI capabilities) to improve transparency, reduce manual touchpoints, and enhance scalability across regions. Required qualifications, capabilities, and skills - Minimum 10 years in the Financial Services industry, with strong financial markets product knowledge and a solid understanding of the Custody transaction / trade lifecycle (including settlements). - Strong understanding of data analytics, with hands-on experience using BI tools such as Alteryx and Tableau. - Knowledge of LLM capabilities and prompt engineering to deliver AI-based solutions using in-house tools and platforms. - Strong stakeholder management skills and ability to work closely with business partners across Operations and related functions. - Ability to work under tight deadlines, organize and prioritize effectively, and manage multiple deliverables concurrently. - Strategic thinking paired with practical execution and ownership. - Strong oral and written communication and presentation skills, including the ability to convey clear messages to both internal teams and external counterparts (brokers).