Standard Chartered—Head, Americas Post-trade Operations

Job description

Description: Job Summary • The Head, Post-trade US Operations is responsible for leading US-aligned Post Trade Operations activities delivered from GBS India and Malaysia. The role is accountable for ensuring strong service delivery, control execution and issue management across US market hours, products, clients and legal entity requirements. • This role acts as the senior operations lead for US post-trade support delivered from the GBS locations. The successful candidate will ensure that US stakeholders receive reliable support, clear escalation, timely issue resolution and transparent reporting. They will also ensure that hand-offs between regions are well controlled and that urgent issues are managed with speed and proper ownership. • The role holder will work closely with US Business, COO teams, Trading, Sales, Middle Office, Product Operations, Finance, Risk, Compliance, Technology and global Post Trade function heads. They will be expected to understand US market priorities, manage service risks, reduce repeat issues and ensure that global standards are applied effectively to US activity. • This role requires a confident leader who can operate across time zones, manage senior stakeholders and lead teams under pressure. The candidate must be able to balance service urgency with control discipline, ensuring that US post-trade operations are dependable, well governed and ready to support business growth. Key Responsibilities Strategy • Define and execute the US Post Trade Operations delivery strategy across GBS India and Malaysia. • Build a resilient coverage model aligned to US market hours, business priorities, regulatory expectations and follow-the-sun hand-offs. • Drive consistency between global functional standards and US-specific operational requirements. • Support strategic initiatives for simplification, control uplift, location strategy and digital enablement. Business • Act as the senior operations partner for US-aligned post-trade stakeholders. • Ensure effective support for US Markets activity across settlements, confirmations, fees, client data, controls and exception management. • Partner with US Business, COO, Middle Office, Product Operations and legal entity teams to resolve issues and support growth. • Provide transparent service performance, risk themes and improvement actions to senior stakeholders. Processes • Own US-aligned operating processes delivered from GBS India and Malaysia, including hand-offs, escalations, service levels and issue management. • Standardise procedures and ensure clarity of ownership between global functions, regional teams and US stakeholders. • Strengthen controls over time-zone hand-offs, market deadlines, urgent exceptions and client-impacting issues. • Drive continuous improvement in service delivery and operational resilience. People & Talent • Lead a US-aligned operations team with strong product, market, control and stakeholder management capabilities. • Build depth in US market knowledge, escalation discipline and cross-functional problem solving. • Promote a culture of ownership, responsiveness and front-to-back accountability. • Develop succession, cross-training and talent mobility across Post Trade Operations. Risk Management • Own the US post-trade delivery risk profile across GBS-serviced activities. • Ensure timely identification, escalation and remediation of operational risks, incidents, client-impacting issues and control gaps. • Monitor KRIs linked to aged exceptions, settlement risk, confirmation delays, service breaches and hand-off failures. • Partner with US risk, compliance and operations stakeholders on assurance and remediation. Governance • Establish effective governance over US service delivery, risk issues, incidents, transformation and stakeholder feedback. • Provide regular MI to Post Trade Operations leadership, US stakeholders and relevant governance forums. • Ensure adherence to Group policies, US-specific requirements and operational risk standards. • Maintain clear accountability across global functional lines and regional execution teams. Transformation • Lead transformation initiatives that improve US post-trade service resilience, automation, reporting and control effectiveness. • Partner with Technology and function heads to automate manual hand-offs, improve exception visibility and strengthen workflow. • Use data analytics to identify recurring US service issues and drive sustainable fixes. Regulatory & Business Conduct • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. • Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. • Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. • Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Key stakeholders • US Markets Business, COO and regional Operations teams • Global Post Trade functional heads • Trading, Sales, Middle Office and Product Operations • Legal Entity, Finance, Product Control and Treasury teams • Technology, Transformation and Data teams • Operational Risk, Compliance, Audit and Assurance • GBS India and Malaysia leadership Other Responsibilities • Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line. • Promote the Group’s brand and Here for good with employees, clients and regulators. • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. • Maintain effective communication with key stakeholders, including regulators and staff. Skills and Experience • US Market Operations and Time-zone Delivery • Process Design & Re-engineering • Data Analysis • Client Service & Experience • Risk & Controls • Global Markets Post Trade Operations • People Management Skill Qualifications • University degree preferred, ideally in Finance, Economics, Business, Accounting, Operations, Technology, Data, Engineering or a related discipline. • Strong experience in Global Markets Operations, Post Trade Operations, Middle Office, Confirmations, Confirmations, Reconciliations, Client Data, Fees, Controls, Risk Management, Change or Transformation. • Proven experience leading large teams across multiple locations, preferably including GBS, offshore or regional hub environments. • Strong understanding of Global Markets products, trade lifecycle, post-trade processes, legal entity requirements and operational risk. • Demonstrated track record in strengthening controls, improving service delivery, resolving complex issues and leading sustainable change. • Experience engaging senior stakeholders across Front Office, COO, Finance, Product Control, Technology, Risk, Compliance, Audit and country teams. • Ability to operate in a high-volume, time-sensitive and risk-sensitive environment with strong judgement and clear escalation discipline. • Strong written and verbal communication skills, with the ability to explain complex issues clearly to senior stakeholders. • Proven senior leadership experience managing large or complex global functions with direct accountability for risk, people, performance and transformation. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.