EY—TechOps-DE-.NET-Manager

Job description

Description: At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Career Family: DE TechOps Role Type: Digital Engineering Full Stack Operations Lead Position Title: TechOps – Manager – Digital Engineering (.NET Full Stack Operations Manager) At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity As a Manager – .NET Full Stack Operations Service Delivery Lead within EY GDS TechOps, you will lead the delivery of application support engagements, drive transformation initiatives, and optimize .NET-based digital engineering operations across client environments. You will be responsible for managing .NET application support, performance optimization, and platform modernization, while driving automation and operational excellence in line with EY quality and delivery standards. Your Key Responsibilities - Lead end-to-end delivery of .NET-based application managed services (AMS) engagements across multiple clients. - Own support, maintenance, and continuous improvement of .NET full stack applications (ASP.NET Core, Web API, Microservices, Angular/React UI). - Guide and support teams in resolving complex production issues, performing root cause analysis, and ensuring application stability and performance. - Drive application performance tuning, including .NET runtime optimization, memory management, threading, API performance, and database optimization as needed. - Support the maintenance of DevOps and CI/CD pipelines (.NET ecosystem tools, Azure DevOps, Jenkins, Git, Kubernetes, Docker) for .NET applications. - Drive automation, AIOps, and self-healing capabilities to reduce incidents and operational toil. - Manage ITSM processes (incident, problem, change, release management) with strong governance. - Track and improve SLAs/KPIs, including availability, MTTR, and defect leakage. - Collaborate with architecture, cloud, DevOps, and business teams to align solutions with client objectives. - Mentor engineers on .NET best practices, design patterns, and scalable architecture. - Support presales, solutioning, and client discussions for .NET-based transformation programs. - Ensure compliance with EY risk, security, and data governance standards. - Flexible to work in shifts or extended hours as required. Skills and attributes for success - Strong working knowledge of the .NET full stack ecosystem, with the ability to guide teams across: - C#, ASP.NET Core, .NET 6+ / .NET Framework - Web APIs, Microservices architecture - Frontend frameworks (Angular / React) - Good understanding of application architecture, including: - Distributed systems and event-driven architecture - API management, caching, and messaging (Service Bus, Kafka, RabbitMQ) - Experience in overseeing production support and performance engineering for .NET applications, with the ability to guide teams on: - Debugging, profiling, and memory leak analysis - Performance monitoring and observability tools (App Insights, Dynatrace, etc.) - Familiarity with DevOps and cloud-native engineering practices, with the ability to support and guide teams on: - CI/CD pipelines (Azure DevOps, Jenkins, GitHub/GitLab) - Containerization (Docker, Kubernetes) - Cloud platforms (Azure preferred, AWS accepted) - Strong grounding in ITIL/ITSM processes and service delivery governance. - Ability to drive automation and AI-led operations (AIOps) for ticket reduction. - Excellent stakeholder management and communication skills. - Proven leadership in managing distributed teams and multi-client delivery. To qualify for the role, you must have - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - 12+ years of experience in digital engineering / AMS / IT operations, with at least 5+ years in leadership roles. - Strong hands-on experience in .NET full stack technologies and enterprise application support. - Experience delivering large-scale .NET-based managed services programs. What we look for: - Strong understanding of full stack .NET architecture and cloud-native systems. - Experience with tools such as Jenkins, Jira, Git, Kubernetes. - Exposure to microservices transformation and API-first modernization. - Ability to drive continuous improvement, automation, and cost optimization. - Certifications (preferred): - .NET/ Cloud (AWS/Azure) - ITIL / DevOps What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development. How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy. Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits. “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.