Kotak Mahindra Bank—Collection Manager-Two Wheeler Finance-Collection

Job description

Description: • Allocate, Drive, monitor and review field force towards achieving budgeted numbers. • Coordinates with accounts, legal and operations for related functional support. • Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. • Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. • Ensuring employee/agency quality while recruitment and leveraging productivity. • Take ownership of High Value accounts ensure seamless collection. Job Requirements: • • Graduate/ MBA • Tactful and Persuasive • Experience in retail collections preferably credit cards at least of 7 years • Over experience required is of more than 10 years Requirements: - A bachelor's degree in business, finance, or a related field is preferred. - Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry. - Proven leadership and management skills, with the ability to motivate and guide a team. - Excellent communication and interpersonal skills, with a customer-centric approach. - Strong analytical and problem-solving abilities, with a data-driven mindset. - Proficiency in using collection management software and MS Office tools. - Ability to work independently and manage multiple priorities effectively. - Familiarity with regulatory requirements and compliance standards in the finance industry. - Willingness to stay updated with industry trends and best practices. - A proactive and results-driven approach to work. Responsibilities: - Manage and lead a team of collection executives, providing performance evaluations, training, and guidance. - Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks. - Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments. - Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies. - Monitor and analyze collection performance, identifying trends and areas for improvement. - Build and maintain strong relationships with customers, ensuring a positive and professional brand image. - Handle customer inquiries and complaints, providing timely and accurate resolutions. - Stay updated with industry trends and best practices in collection management. - Prepare and present regular reports on collection performance to senior management. - Ensure compliance with data privacy and security regulations.