Kotak Mahindra Bank—Business Process Manager-HO & SUPPORT-Processes

Job description

Description: Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5 Job Role: Job Role - Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders. - Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. - Identification of existing processes for revision / updation. - Providing tailor made solutions to Branches for specific business requirements. - Provide assistance to product / operations /management. - The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank - Any process / policies affecting Retail Liabilities customers will have to be routed through this Team. - Handling query desk for quick resolution of queries / clarifications raised by channel Job Role Job Requirements: - Excellent written and oral communication skills - In depth knowledge about Branch Banking Products, Operations and Processes - Knowledge about Deceased claim related process is mandatory - Summary recommendations from SMEs for process improvements and other findings - Should be able to think proactively for process changes from Business Process Re-engineering perspective - Should be aware of competitive practices. - Knowledge of Regulatory Guidelines - Ability to work and close tasks independently - Strong spoken and written Communication skills - Assertive attitude - Good analytical skills & eye for details - Keen eye for market intelligence and competition. - Strong follow up ability & keenness to complete tasks - a Job Role If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________ Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group” Application: