Kotak Mahindra Bank—Service Relationship Manager-Small Business Enterprise-Sales

Job description

Description: Service Relationship Manager - Small Business Enterprise-Sales Roles and Responsibilities - Ensuring customer’s closure request is processed timely - Coordinate with relevant team to ensure correct resolution - Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support - Execute best practices to ensure reduction in complaints and errors - Display ownership in handling service requests of customers with accurate resolution - Update MIS/Reports accurately with details required - Contribute towards improvement in TAT and NPS