Labcorp—Executive Director, IT Operations & Delivery

Job description

Description: Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Work Schedule This is a full‑time, exempt (salaried) position assigned to second shift schedule, with standard business hours of Monday through Friday, 12:30 p.m. to 9:30 p.m. IST time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. RESPONSIBILITIES ENTERPRISE DELIVERY & EXECUTION GOVERNANCE - Establish and lead enterprise delivery governance across the Technology organization, ensuring strategic initiatives, products, platforms, and transformation programs execute against committed business outcomes, financial expectations, timelines, and delivery objectives. - Establish executive visibility and accountability for delivery performance, including major commitments, milestones, dependencies, risks, capacity constraints, and systemic barriers to execution. - Lead cross-organizational resolution of significant delivery risks, dependencies, and resource conflicts, escalating and facilitating enterprise trade-off decisions when required. - Partner with the Value Management Office (VMO), Enterprise Portfolio Office (EPO), Product, Engineering, and Technology leaders to align organizational capacity and execution priorities with the highest-value enterprise commitments. - Establish and lead enterprise operating and delivery management rhythms that enable senior leadership to assess execution, resolve issues, reinforce accountability, and accelerate decision-making. - Identify systemic opportunities to simplify delivery, improve execution discipline, reduce organizational friction, and increase the speed and predictability of technology outcomes. STRATEGIC VENDOR, PARTNER & GLOBAL DELIVERY MANAGEMENT - Define and lead the enterprise technology vendor, strategic partner, and global delivery strategy, optimizing the external ecosystem to improve capability, quality, cost, speed, scalability, and business outcomes. - Establish enterprise vendor governance, segmentation, performance management, and value-realization frameworks across strategic technology partners, managed services providers, and other significant external relationships. - Lead the development and evolution of the Technology offshore, nearshore, onshore, and managed services strategy, determining appropriate capability placement based on economics, talent availability, business criticality, risk, quality, and speed. - Provide executive oversight for strategic technology partner relationships, ensuring commercial commitments, performance expectations, service levels, innovation opportunities, and expected value are achieved. - Lead strategic sourcing and outsourcing decisions in partnership with Procurement, Finance, Legal, Cybersecurity, and Technology leaders, including build-versus-buy considerations, partner selection, service-model design, and significant transitions. - Drive vendor and partner rationalization to reduce complexity, strengthen strategic relationships, improve commercial leverage, and optimize external technology spending. - Ensure appropriate governance of third-party technology risk, contractual obligations, regulatory requirements, and partner performance in collaboration with accountable enterprise functions. ENTERPRISE CAPACITY & RESOURCE MANAGEMENT - Establish and lead enterprise Technology capacity and resource management disciplines, providing visibility into workforce capacity, critical skills, external resources, and constraints that could impact strategic priorities and delivery commitments. - Optimize the balance of employees, contractors, consultants, offshore and nearshore resources, and managed services to improve organizational flexibility, cost effectiveness, capability, speed, and retention of critical institutional knowledge. - Identify enterprise capacity constraints, resource conflicts, and capability gaps, partnering with Technology leadership to resolve barriers and align resources with strategic and portfolio priorities. - Establish governance for contingent and external technology resources, including workforce strategy, commercial models, rate structures, engagement practices, and opportunities to insource or convert strategically important capabilities. - Partner with portfolio, financial, and functional leaders to integrate workforce and capacity considerations into planning, prioritization, investment, and delivery decisions. WORKFORCE STRATEGY & ORGANIZATIONAL CAPABILITY - Lead enterprise Technology workforce planning in partnership with Human Resources and Technology leadership, aligning workforce strategy with business priorities, technology roadmaps, operating-model evolution, and future capability requirements. - Establish executive visibility into workforce composition, critical skill gaps, hiring demand, talent supply, attrition risk, succession needs, and emerging capability requirements. - Shape workforce strategies for critical and emerging technology capabilities, including AI, cloud, engineering, data, automation, cybersecurity, and product/platform disciplines. - Partner with Human Resources and Technology leaders to strengthen talent acquisition, workforce development, succession planning, organizational effectiveness, and retention of critical capabilities. - Advance workforce transformation initiatives that enable new ways of working, improve organizational productivity, and build the skills required for an increasingly AI-enabled, product- and platform-oriented technology organization. OPERATIONAL GOVERNANCE, RISK & CONTROLS - Establish and oversee enterprise Technology operational governance, ensuring appropriate management disciplines, controls, policies, and accountability are embedded across the organization. - Coordinate Technology-wide readiness and accountability for applicable audit, regulatory, risk, and compliance obligations in partnership with Cybersecurity, Risk, Compliance, Internal Audit, and accountable Technology leaders. - Establish executive visibility into significant operational risks, control gaps, remediation commitments, and areas requiring cross-functional leadership intervention. - Drive accountability for remediation of material operational findings and systemic risks, ensuring clear ownership, appropriate escalation, and timely resolution. - Partner with Cybersecurity and Technology leaders to ensure operational governance supports security, resilience, regulatory compliance, and responsible technology management without unnecessarily constraining delivery velocity. - Promote simplification and modernization of governance practices to improve effectiveness, automate controls where appropriate, and balance enterprise risk with speed and business agility. SERVICE MANAGEMENT & OPERATIONAL RESILIENCE - Provide enterprise leadership for the governance and continued evolution of IT service management disciplines, ensuring consistent expectations and accountability for incident, problem, change, release, and service management across Technology. - Establish executive governance for significant service disruptions and recurring operational issues, ensuring appropriate escalation, cross-functional coordination, root-cause accountability, and sustained corrective action. - Partner with Technology service owners and the IT Performance & Operational Excellence function to drive improvement in service reliability, responsiveness, operational maturity, and business experience. - Provide leadership oversight for enterprise technology resilience and recovery governance, ensuring accountable Technology organizations maintain appropriate business continuity, disaster recovery, and operational resilience capabilities. - Identify systemic service-management and operational-resilience opportunities requiring enterprise intervention, investment, or changes to organizational practices. TECHNOLOGY OPERATING MODEL & TRANSFORMATION ENABLEMENT - Translate enterprise technology strategy and transformation priorities into the organizational, workforce, partner, governance, and operational capabilities required for successful execution and sustained adoption. - Provide operational perspectives, feasibility assessments, resource implications, and execution considerations to inform technology strategy, portfolio, and investment decisions. - Lead operational readiness for significant technology and operating-model changes, ensuring the organization is prepared to adopt, scale, operate, and sustain new capabilities. - Partner with Technology leaders to evolve governance, management practices, organizational interfaces, and ways of working as the organization transitions toward product-, platform-, value-stream-, and AI-enabled operating models. - Represent Technology leadership in enterprise governance forums, strategic partner engagements, and senior stakeholder discussions related to execution, organizational operations, workforce, vendors, and delivery. EXECUTIVE LEADERSHIP & ORGANIZATIONAL ACCOUNTABILITY - Serve as a senior advisor to Technology leadership on enterprise execution, delivery governance, workforce strategy, vendor and partner strategy, organizational effectiveness, operational risk, and resource optimization. - Lead and develop high-performing teams responsible for assigned enterprise operations, delivery, workforce, vendor, and governance capabilities, establishing clear accountability and performance expectations. - Influence decisions across Technology, Finance, Human Resources, Procurement, Cybersecurity, Legal, Risk, and business organizations, resolving competing priorities and driving alignment around enterprise objectives. - Lead complex, cross-functional initiatives requiring coordinated action across multiple Technology organizations, business functions, geographies, and external partners. - Exercise significant judgment and autonomy in addressing enterprise operational challenges, recommending trade-offs, escalating material risks, and driving decisions that improve Technology performance and execution. - Represent Technology with senior business leaders, strategic partners, and external stakeholders as appropriate, demonstrating executive presence and credibility on significant operational and delivery matters. MINIMUM REQUIREMENTS - Bachelor’s degree in information technology, Computer Science, Engineering, Business Administration, or a related field; equivalent combination of education and relevant experience may be considered. - 12 or more years of progressive experience in technology operations, technology delivery, business operations, program or portfolio management, vendor management, workforce management, or related technology leadership disciplines. - 7 or more years of leadership experience, including responsibility for leading teams, functions, or enterprise-level capabilities within a large, complex technology organization. PREFERRED REQUIREMENTS - Master’s degree in business administration, Information Technology, Engineering, or a related field. ADDITIONAL JOB STANDARDS - Demonstrated experience establishing and leading enterprise delivery governance, operating rhythms, and management disciplines across complex technology organizations and portfolios. - Significant experience managing strategic technology vendors, external partners, managed services, consulting relationships, or global delivery models, including offshore and nearshore capabilities. - Demonstrated experience with technology financial management, resource and capacity planning, workforce optimization, and the effective deployment of internal and external resources. - Experience leading complex, cross-functional technology initiatives involving multiple organizations, business functions, geographies, and external partners. - Demonstrated experience identifying and resolving significant operational and delivery risks, organizational dependencies, resource constraints, and systemic barriers to execution. - Experience leading organizational change, operating-model transformation, or implementation of new enterprise management practices within a large technology environment. - Demonstrated ability to influence senior executives and drive decisions across Technology, Finance, Human Resources, Procurement, Cybersecurity, Risk, and business organizations. - Strong business, financial, analytical, and operational acumen, with demonstrated ability to translate complex technology, workforce, vendor, and delivery considerations into clear executive recommendations and actions. - Demonstrated ability to operate with significant autonomy and sound judgment in a complex environment while balancing business priorities, financial considerations, technology requirements, organizational capacity, and enterprise risk. - Experience leading enterprise technology operations, delivery management, business operations, or organizational effectiveness capabilities within a large, complex, global technology organization. - Demonstrated experience managing significant technology vendor and strategic partner ecosystems, including managed services, outsourcing, offshore and nearshore delivery, commercial governance, and vendor optimization. - Experience developing and implementing global technology sourcing and workforce strategies that balance cost, capability, quality, risk, speed, and organizational flexibility. - Experience leading enterprise-scale delivery or operating-model transformation, including product-, platform-, value-stream-, Agile-, or AI-enabled ways of working. - Strong understanding of technology financial management, workforce economics, capacity planning, vendor economics, and resource optimization. - Experience establishing enterprise delivery governance, operating rhythms, escalation frameworks, and cross-functional management practices across complex technology environments. - Experience with IT service management, operational resilience, technology risk, regulatory compliance, and enterprise control environments. - Experience applying AI, intelligent automation, analytics, and modern management technologies to improve organizational productivity, delivery effectiveness, workforce management, or technology operations. - Experience operating within a highly regulated, global, or complex enterprise environment; healthcare, life sciences, diagnostics, or related industry experience is preferred - Relevant professional certifications or demonstrated expertise in areas such as ITIL, Agile, program or portfolio management, vendor management, sourcing, technology financial management, or organizational transformation. - Enterprise Operational Leadership: Demonstrated ability to lead complex technology operations and establish the management disciplines, governance, and accountability required to execute reliably and effectively at enterprise scale. - Delivery & Execution Management: Strong ability to drive execution across complex technology portfolios, identify systemic barriers, manage cross-functional dependencies, and improve delivery predictability, speed, and business outcomes. - Vendor & Strategic Partner Leadership: Deep experience developing and governing complex technology partner ecosystems, including strategic vendors, managed services, offshore and nearshore delivery, outsourcing, and commercial performance. - Workforce & Capacity Strategy: Strong understanding of workforce planning, capacity management, sourcing models, and resource optimization, with the ability to balance employees, external resources, and strategic partners against business and technology priorities. - Financial & Business Acumen: Strong understanding of technology economics, budgets, resource costs, vendor economics, and operational trade-offs, with the ability to improve cost effectiveness while protecting delivery, quality, and critical capabilities. - Operating Model Transformation: Proven ability to evolve organizational structures, governance, workforce models, partner strategies, and ways of working to support product-, platform-, value-stream-, and AI-enabled operating models. - Governance, Risk & Operational Resilience: Broad understanding of technology governance, risk, controls, regulatory requirements, service management, and operational resilience, with the ability to balance appropriate enterprise controls with speed and agility. - Executive Decision-Making & Judgment: Demonstrated ability to navigate ambiguity, evaluate complex operational and organizational trade-offs, exercise sound judgment, and drive timely decisions on significant enterprise issues. - Executive Influence & Stakeholder Leadership: Exceptional ability to build credibility, influence without direct authority, resolve competing priorities, and drive alignment across senior Technology, Finance, Human Resources, Procurement, Cybersecurity, Risk, Legal, and business leaders. - Organizational Leadership: Strong people leadership capabilities with demonstrated ability to lead leaders, build high-performing teams, establish clear accountability, develop talent, and foster a culture of ownership and execution excellence. - Transformation & Change Leadership: Demonstrated ability to lead complex, enterprise-scale change, challenge established operating practices, and drive sustained adoption of new processes, organizational models, and ways of working. - Executive Communication & Negotiation: Exceptional written, verbal, presentation, facilitation, and negotiation skills, with the ability to communicate complex operational, financial, workforce, vendor, and delivery matters clearly and credibly to senior executives and external partners. - Enterprise & Systems Thinking: Ability to understand interdependencies across organizational structures, technology functions, workforce, vendors, finances, delivery, and business priorities and translate them into coordinated actions that improve enterprise outcomes. - Ability to travel ~20% as needed. About the Role: The Executive Director, IT Operations & Delivery is a senior technology leader responsible for driving the operational effectiveness, execution discipline, and delivery performance of the enterprise technology organization. Reporting to the Vice President, Value Management Office, this position establishes and leads the management disciplines that enable Technology to operate reliably, efficiently, and at scale while executing an increasingly complex portfolio of business and technology priorities. The Executive Director provides enterprise leadership across IT business operations, delivery governance, financial and resource management, vendor and strategic partner management, workforce optimization, and organizational execution. The role creates the operating mechanisms that connect leadership priorities to execution, ensuring clear accountability, effective resource deployment, disciplined financial management, timely escalation and resolution of enterprise risks and dependencies, and consistent execution across Technology organizations. This leader establishes and governs enterprise delivery practices and management rhythms that enable visibility, accountability, and timely intervention across significant technology initiatives, products, platforms, and transformation programs. Working across Product, Engineering, Infrastructure, Cybersecurity, Enterprise Systems, Data, Architecture, Finance, Procurement, Human Resources, and business organizations, the Executive Director identifies systemic barriers to execution, drives cross-functional resolution, and ensures organizational resources and capabilities are aligned to the highest-priority enterprise commitments. The position owns the enterprise technology vendor, strategic partner, and global delivery strategy, establishing the frameworks through which Technology evaluates, governs, and optimizes its ecosystem of external partners, managed services providers, offshore and nearshore capabilities, and contingent resources. The Executive Director drives strategic decisions regarding sourcing models, workforce mix, partner consolidation, commercial performance, and capability placement to improve cost efficiency, quality, scalability, speed, and access to critical technology capabilities. The Executive Director also provides leadership for the operational and financial management of the Technology organization, partnering closely with Finance, Human Resources, Procurement, and Technology leadership to align budgets, workforce, vendor commitments, organizational capacity, and delivery priorities. The role identifies opportunities to improve the economics and productivity of Technology, challenges inefficient operating practices, and drives enterprise initiatives that improve cost effectiveness, resource utilization, delivery performance, and organizational scalability. As Technology transitions toward product-, platform-, and AI-enabled ways of working, this leader ensures that the operating environment evolves alongside the transformation. The Executive Director drives changes to delivery governance, workforce models, partner strategies, management processes, and organizational practices required to increase velocity, simplify execution, and enable teams to operate with greater accountability and autonomy while maintaining appropriate enterprise controls. Operating with significant autonomy and broad enterprise influence, the Executive Director serves as a trusted advisor to senior Technology leadership and a key partner to enterprise functions and business leaders. The role must navigate complex organizational dependencies, resolve competing priorities, influence decisions across organizational boundaries, and translate operational, financial, workforce, and delivery considerations into clear recommendations and actions for senior leadership. This is not a traditional IT operations or administrative management role. It is an enterprise leadership position accountable for how the Technology organization operates and executes at scale. The role requires a leader capable of integrating delivery, financial stewardship, workforce strategy, vendor management, organizational effectiveness, and operational governance into a cohesive management system that improves execution, productivity, accountability, and business outcomes. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. 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