Tata Teleservices—Head - NoC & Field Operations

Job description

Description: Key Relationships/Key Customer External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc. Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR Span of control: Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives Why position exists? Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience Key Result Areas Network Opex < 725Cr. in FY' 27 Service Delivery as per CRDD Network Customer Complaint Index (CCI) < 7.5 Open Network Faults >24 hrs to be <100 Responsibilities Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc. RFO, RCA and CAPA (incl. engagement with Network Engineering) for all Network Outages MS Partners,TP Providers , IRU, and OEM AMC Management and Governance Network Operations Audits, Assets and Security Management Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management Necessary Preferred Skills/ Capabilities and competencies Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. CCNA/ CCIE Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. Virtualization and Cloud technologies Business/ commercial acumen to select, operate & manage in-house/ outsourced ops. Good vendor managenemnt skills Qualification BE (ECE/ Telecom/ EEE) ME/ MBA Overall Work Experience Essential Requirement 25+ years managing network operations in a carrier grade telco/ ISP Management of Voice, Data, and Internet operations of Enterprise and Retail Customers Experience in management of large teams Behavioural Attributes High degree of reslience, process orientation, strong discipline, and positive attitude. Prefered Industry Telecom/ ICT