JLL—Regional Account Director

Job description

Description: JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job description : APAC Account Director (Hybrid – 3:2) Position Title: APAC Account Director Position Overview The APAC Account Director will serve as the primary relationship manager and strategic leader for a key client portfolio across the Asia Pacific (APAC) region. Based in Bangalore, the role is responsible for building and maintaining strong client partnerships, overseeing service delivery excellence, and leading cross-functional teams to ensure client objectives are achieved. Success in this position requires exceptional account management, leadership, and stakeholder engagement skills. Portfolio Details: This role oversees an APAC portfolio consisting of approximately portfolio size, 1.4 million sqft (only 277k sqft is IFM managed), covering 44 sites across 11 countries, with an overall team of 35 members. Success in this position requires exceptional account management, leadership, and stakeholder engagement skills. Key Responsibilities Client Relationship Management • Serve as the principal point of contact for the client’s leadership team across APAC. • Develop a thorough understanding of client needs, business drivers, and strategic objectives. • Foster long-term, trust-based relationships with client stakeholders at both local and regional levels. Account Leadership • Lead and inspire a diverse, distributed team across multiple countries and service lines. • Ensure alignment between service delivery and client expectations. • Drive continuous improvement, innovation, and best practice adoption within the account. Service Excellence & Performance • Oversee the delivery of contracted services, ensuring compliance with SLAs and KPIs. • Track account performance, prepare reports, and present insights to stakeholders. • Proactively identify and resolve service delivery issues; implement corrective actions as needed. Financial & Commercial Management • Manage the account P&L, including budgeting, forecasting, and financial reporting. • Identify and pursue opportunities for account growth and service expansion. • Ensure all commercial obligations are met in accordance with client and company policies. Team Development & Leadership • Mentor and develop account team members, fostering a culture of collaboration and excellence. • Set clear objectives, monitor progress, and facilitate professional development. Qualifications & Experience • Bachelor’s degree in business administration, Real Estate, Facilities Management, or related field; MBA preferred. • 10+ years of experience in client relationship/account management within corporate real estate or professional services, with at least 3 years in a leadership role. • Demonstrated success managing large, multi-country accounts across APAC. • Strong leadership, influencing, and negotiation skills. • Superior communication (written and verbal) and presentation abilities. • Ability to travel regionally as required. Core Competencies • Strategic relationship management • Leadership and people development • Commercial and financial acumen • Problem-solving and decision making • Stakeholder engagement • Cross-cultural awareness Why Join Us? • Lead a high-impact Multi-X regional account for a global firm. • Collaborate with top-tier professionals and blue-chip clients. • Drive service excellence and innovation across APAC. Location: On-site –Bangalore, Karnataka Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.