JLL—Senior Executive Cafe

Job description

Description: JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Executive – Cafe Senior Executive – Cafe Integrated Facilities Management – Corporate Solutions (region/country) What this job involves: Providing onsite support You will be the upper facilities management’s trusted right hand on all facilities-Café & pantry related activities like managing end-to-end food services, pantry operations, event management, vendor governance, financial control, HSEQ compliance, and continuous improvement initiatives to ensure high-quality service delivery, cost efficiency, closure of user complaints, assist in controlling the expenses & provide cost effective solutions, provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices and excellent workplace experience. Meeting the clients’ facilities needs At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job. Event Management & Execution · Manage and close all event requests through the ticketing system. · Coordinate with admins on menu planning, costing, and venue finalization. · Ensure end-to-end execution of events including setup, service delivery, feedback, and closure. · Identify and develop new event spaces to enhance employee engagement. Café Operations Management · Monitor breakfast, lunch, and dinner services as per SLA. · Review weekly menus, special lunches, and theme menus. · Ensure food availability, service quality, and vendor adherence to SLA. · Monitor kitchen equipment maintenance, food dispatch, and wastage control. Pantry Operations & Inventory Control · Manage pantry indents, replenishments, consumption, and costing. · Ensure FIFO, SKU checks, shelf-life tracking, and storage temperature compliance. · Maintain GRN, min–max stock levels, and non-moving item reports. · Ensure accurate maintenance of pantry and store records. Vendor Performance & SLA Governance · Monitor vendor service timing, food pickup schedules, and product availability. · Escalate SLA deviations and variances to management. · Conduct skip-level and one-on-one interactions with vendor teams. . Financial Control & Budget Management · Track Opex budget forecast vs actuals with variance below 5%. · Ensure timely and accurate billing, invoicing, and PI submissions. · Handle menu costing, event billing, special lunch costing, and new equipment purchases. · Drive cost-saving initiatives across operations. HSEQ & Food Safety Compliance · Ensure compliance with HSEQ policies, SOPs, and food safety standards. · Maintain working knowledge of HACCP, FSMS, CCPs, and OPRPs. · Support audits, closure of NCs, and escalation adherence. · Promote reporting of unsafe acts, unethical behavior, and near misses. Innovation & Continuous Improvement · Implement at least one innovation and one new initiative annually. · Drive service improvement through brainstorming and CIWG participation. · Support diversity and inclusion initiatives within teams. Customer Engagement & Experience · Interact with customers for feedback and service improvement. · Coordinate with departments to ensure timely meal arrangements. · Plan and execute festival décor and engagement initiatives. Systems & Digital Enablement · Manage AppSpace café menu screen software for menus, themes, signage, and event promotion Making everyone safe and risk-free Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies. Sound like you? To apply, you need to be a: Passion for service Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for! Team player JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviors is also under your mandate. Client focused enthusiast It is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints & take service recovery measures. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 0 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.