Tata Capital—Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM

Job description

Description: Main Accountabilities 1. Digital Project Execution & Delivery • Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations • Ensure timely delivery aligned to business timelines and requirements • Track project progress and resolve dependencies across teams 2. Application Support & System Stability • Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%) • Drive reduction of system issues, defects, and recurring incidents • Provide support during UAT, go-live, and post-production phases 3. Service Delivery & Issue Management • Drive reduction in open implementation issues and CRs • Ensure timely resolution of production issues and escalations • Monitor service performance and improve turnaround time 4. IT Governance & Compliance Execution • Ensure adherence to IT governance processes, audit requirements, and controls • Support reduction in internal audit observations • Maintain documentation, logs, and compliance records 5. Release & Patch Management • Ensure timely patch deployment across SIT, UAT, and Production environments • Validate deployments to ensure minimal defects and stable releases • Coordinate with vendors and internal teams for smooth releases