DHL—Territory Service Representative (Jaipur)

Job description

Description: . Job Purpose: To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments. Key Roles & Responsibilities: Pickup & Delivery Operations • Perform timely pickup and delivery of customer shipments within the assigned route or territory. • Ensure all shipments are delivered within committed service timelines. • Verify shipment details before pickup and delivery. • Handle shipments carefully to prevent damage or loss. • Maintain delivery productivity and route efficiency. Customer Service Excellence • Serve as the face of Blue Dart during every customer interaction. • Maintain courteous, professional and customer-centric behaviour at all times. • Resolve basic customer queries during pickups and deliveries. • Escalate customer concerns or operational exceptions promptly. • Maintain high standards of grooming, behaviour and professionalism. COD & Documentation Management • Collect Cash on Delivery (COD) payments wherever applicable. • Ensure accurate cash handling and timely remittance as per company procedures. • Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation. • Ensure documentation accuracy and compliance with operational procedures. • Report discrepancies immediately. Operational Compliance • Scan shipments accurately using handheld devices or approved digital platforms. • Ensure shipment status updates are completed in real time. • Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities. • Adhere to company policies relating to shipment handling, documentation and customer interaction. • Support operational requirements during peak business periods. Safety & Security • Follow all road safety guidelines while operating company or personal vehicles. • Ensure safe handling and security of customer shipments throughout transit. • Wear the prescribed company uniform and personal protective equipment wherever applicable. • Report accidents, incidents or unsafe conditions immediately. • Protect company assets and customer property. Vehicle & Asset Responsibility • Maintain the assigned vehicle or personal two-wheeler in roadworthy condition. • Ensure all statutory vehicle documents remain valid. • Maintain cleanliness and basic upkeep of the vehicle. • Report maintenance requirements promptly. Workplace Discipline & Brand Representation • Maintain high standards of personal grooming, hygiene and professional appearance. • Wear the prescribed Blue Dart uniform and identity card while on duty. • Demonstrate discipline, punctuality and professionalism at all times. • Follow workplace rules, operational discipline and company policies. • Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence. Team Collaboration • Work closely with Shift In-charges and branch operations teams. • Support colleagues during operational contingencies. • Participate in operational briefings and safety meetings. • Contribute towards achieving branch productivity and service goals. Qualifications & Experience: Education: • Minimum 8th Standard Pass. • Higher educational qualifications will be an added advantage. Experience: • Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations. • Experience in pickup and delivery operations will be an added advantage. Eligibility Requirements: • Minimum age 18 years. • Valid Two-Wheeler or Four-Wheeler Driving Licence. • Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy. • Physically fit to perform field operations. • Willingness to work across shifts, weekends and holidays based on business requirements. Skills & Capabilities: Technical Skills: • Pickup & Delivery Operations • Shipment Handling • Cash Collection (COD) • Proof of Delivery (POD) • Mobile Device / Scanner Usage • Route Familiarity • Basic Computer & Mobile Application Skills • Basic English Reading & Understanding Key Competencies: • Customer Focus • Integrity • Reliability • Safety Consciousness • Teamwork • Discipline • Time Management • Accountability • Positive Attitude • Professional Appearance Key Performance Indicators: KRAs KPIs Delivery & Pickup Performance On-Time Delivery • Pickup Adherence • Delivery Productivity Service Quality First Attempt Delivery • Shipment Handling Accuracy • Customer Satisfaction COD & Documentation COD Collection Accuracy • POD Completion • Zero Documentation Errors Safety & Compliance Safe Driving • SOP Adherence • Uniform & Grooming Compliance Operational Productivity Shipments Delivered/Picked Up • Scanner Compliance • Route Efficiency Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: - Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. - Competitive pay and performance-linked rewards that truly recognize your impact. - Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. - Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. - A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. - Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. - The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: pickup and delivery operations, shipment handling, valid driving licence, cash collection (cod), proof of delivery (pod), mobile device usage, route planning, standard operating procedures (sop) adherence, vehicle safety compliance, customer service, basic computer skills, mobile application skills, team collaboration, operational productivity, discrepancy reporting, asset protection, workplace discipline compliance, operational briefings participation