DHL—Senior Executive - Operations (SUC)

Job description

Description: Job Title Senior Operations Executive Function Ground Operations Reports To Hub Manager Location Surface Hub Travel Required 25% þ 50% ☐ 75% ☐ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Operations Executive / Senior Operations Executive – eCommerce Operations is responsible for managing the day-to-day operational execution of the eCommerce product within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role oversees inbound, outbound and transit operations for the eCommerce product, ensuring shipment visibility, network connectivity, service quality and adherence to committed timelines. Reporting to the Hub Manager, the incumbent works closely with Linehaul Operations, Network Operations, Service Centres, Last Mile Operations and Customer Service teams to ensure efficient hub processing, timely dispatches and effective resolution of operational exceptions. The role plays a critical part in maintaining service reliability, operational efficiency and customer satisfaction for the eCommerce product across the surface logistics network. Job Purpose: To manage end-to-end hub operations for the eCommerce product by ensuring timely processing, consolidation and movement of shipments across the surface network, while maintaining operational accuracy, service quality, network connectivity and compliance with organisational standards. Key Roles & Responsibilities: eCommerce Product Operations - Manage day-to-day operational activities for the eCommerce product within the assigned Surface Hub. - Ensure timely receipt, segregation, processing, consolidation and dispatch of eCommerce shipments. - Monitor shipment flow across inbound, outbound and transit operations to achieve network timelines. - Ensure adherence to operational workflows, product handling standards and Standard Operating Procedures (SOPs). - Support achievement of product-specific service quality and operational performance targets. Surface Network Coordination - Coordinate movement of eCommerce shipments through scheduled surface linehaul and feeder network operations. - Ensure timely loading, dispatch and connectivity of shipments to destination hubs and service centres. - Monitor adherence to network cut-off timings and dispatch schedules. - Coordinate with Network Operations and Linehaul teams to minimise delays and optimise shipment movement. - Ensure accurate shipment visibility through timely scanning and system updates. Shipment Processing & Exception Management - Monitor scanning, sorting, bagging and dispatch activities to ensure operational accuracy. - Proactively identify and resolve shipment exceptions including delays, misroutes, scanning discrepancies and stock lying at hub (SLAH). - Coordinate with originating and destination locations to ensure timely closure of operational exceptions. - Ensure prompt communication of network disruptions and recovery plans to relevant stakeholders. - Drive timely resolution of service issues impacting product performance. Operational Coordination & Service Performance - Coordinate daily with Hub Operations, Linehaul, Service Centres, Last Mile Operations and Customer Service teams to ensure seamless operational execution. - Monitor daily shipment volumes and support manpower planning based on operational requirements. - Track product-specific operational performance and recommend corrective actions to improve service reliability. - Support implementation of process improvements and operational best practices across the hub. - Prepare operational updates and escalate critical service issues to the Hub Manager in a timely manner. Service Quality & Operational Excellence - Monitor operational performance against defined service level agreements (SLAs) and eCommerce product commitments. - Ensure timely closure of operational exceptions to minimise service failures and improve shipment visibility. - Monitor shipment ageing, pending loads and stock lying at hub (SLAH), ensuring timely corrective actions. - Drive adherence to scanning compliance, shipment accuracy and operational quality standards. - Identify process improvement opportunities to enhance service reliability and operational productivity. Resource Planning & Hub Coordination - Coordinate with the Hub Manager to ensure adequate manpower, equipment and operational resources are available to support daily volumes. - Support daily operational planning based on shipment forecasts, network priorities and hub capacity. - Coordinate with transport partners and linehaul teams to ensure timely vehicle placement and dispatch readiness. - Ensure optimum utilisation of operational resources to achieve productivity and cost efficiency. - Support contingency planning during network disruptions, seasonal peaks and volume surges. Compliance & Operational Governance - Ensure compliance with organisational policies, operational SOPs and statutory requirements applicable to hub operations. - Promote safe handling of shipments and adherence to security protocols across all operational activities. - Support internal audits, quality reviews and compliance assessments, ensuring timely closure of observations. - Maintain operational records, documentation and system updates in accordance with organisational requirements. - Escalate operational risks, compliance gaps and service issues to the Hub Manager on a timely basis. Performance Reporting & Continuous Improvement - Generate and maintain daily operational MIS and product performance reports. - Monitor key operational metrics and analyse trends to identify opportunities for process improvement. - Support implementation of automation initiatives and standardised operational practices across the hub. - Participate in cross-functional projects aimed at improving network efficiency and customer experience. - Foster a culture of operational excellence, accountability and continuous improvement within the product operations team. Qualifications & Experience: Education: - Bachelor's Degree in any discipline. - Certification or Diploma in Logistics, Supply Chain Management or Operations Management will be an added advantage. Experience: - 3–5 years of experience in courier, express logistics, transportation, eCommerce logistics or hub operations. - Experience in managing hub operations, shipment processing or mid-mile logistics within a high-volume environment. - Exposure to surface linehaul operations, shipment tracking and operational performance management. - Experience in coordinating with multiple internal stakeholders to achieve network and service commitments. - Working knowledge of logistics management systems, operational dashboards and Microsoft Office applications. Skills & Capabilities: Technical Skills: - eCommerce Hub Operations Management - Surface Network & Linehaul Coordination - Shipment Processing & Transit Operations - Scanning, Bagging & Dispatch Management - Service Level Agreement (SLA) Management - Operational MIS & Performance Reporting - Exception Management & Service Recovery - Process Improvement & Operational Excellence - Safety, Security & Regulatory Compliance - Microsoft Office & Logistics Management Systems Key Competencies: - Customer Focus - Planning & Organising - Analytical & Problem-Solving Skills - Attention to Detail - Decision Making - Collaboration & Stakeholder Management - Accountability & Ownership - Adaptability & Resilience - Communication Skills - Continuous Improvement Mindset Key Performance Indicators: KRAs KPIs Service Performance Timely processing and dispatch of eCommerce shipments; Network cut-off adherence; Shipment connectivity Shipment Quality Scan compliance; Shipment processing accuracy; Reduction in misroutes, misconnections and operational errors Operational Efficiency SLAH reduction; Shipment ageing; Hub productivity; Turnaround time (TAT) adherence Network Coordination Linehaul schedule adherence; Vehicle dispatch readiness; Timely communication of operational exceptions Customer Experience Timely closure of product exceptions; Service recovery within TAT; Product SLA adherence Compliance & Governance SOP adherence; Audit compliance; Safety and security compliance Operational Reporting Accuracy and timeliness of MIS; Data integrity; Performance reporting Continuous Improvement Process improvement initiatives implemented; Productivity improvements; Operational efficiency gains Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: - Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. - Competitive pay and performance-linked rewards that truly recognize your impact. - Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. - Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. - A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. - Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. - The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: ecommerce hub operations management, surface network & linehaul coordination, shipment processing & transit operations, scanning, bagging & dispatch management, service level agreement (sla) management, operational mis & performance reporting, exception management & service recovery, process improvement & operational excellence, safety, security & regulatory compliance, logistics management systems, microsoft office, operational reporting, resource planning & hub coordination, compliance & operational governance, customer focus, planning & organising, analytical & problem-solving skills, stakeholder management, decision making, collaboration & stakeholder management, adaptability & resilience, continuous improvement mindset