DHL—Assistant Manager - Operations- BEH

Job description

Description: Job Title Assistant Manager –Operations Function Operations Reports To Head –Operations Location Travel Required 25% ☐ 50% ☐ 75% ☐ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, timebound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Senior Executive / Assistant Manager – Hub Operations is responsible for managing end-to-end mid-mile operations at an assigned Air Hub or Surface Hub, ensuring seamless movement of shipments across the Blue Dart network. The role oversees inbound, outbound and transit operations, enabling timely network connectivity, operational accuracy and service reliability while maintaining the highest standards of safety, compliance and productivity. Reporting to the Head – Hub Operations, the incumbent leads shift operations across the hub by coordinating shipment processing, fleet movements, manpower deployment and operational resources. The role works closely with Network Operations, Aviation, Surface Linehaul, Customer Service and Regional Operations teams to ensure network schedules are met, operational exceptions are proactively managed, and hub performance supports Blue Dart's service commitments. Job Purpose: To manage mid-mile hub operations by ensuring timely movement of shipments across the network, maximising hub productivity, maintaining network connectivity, driving operational excellence and ensuring compliance with organisational standards, safety requirements and service commitments. Key Roles & Responsibilities: Hub Operations Management • Lead day-to-day operations across the assigned Air Hub or Surface Hub, ensuring efficient inbound, outbound and transit shipment movement. • Ensure adherence to network schedules, operational workflows and Standard Operating Procedures (SOPs). • Plan daily hub activities based on shipment volumes, network priorities and operational requirements. • Ensure optimum utilisation of hub infrastructure, operational resources and manpower. • Support the Head – Hub Operations in achieving operational, service quality and productivity objectives. Mid Mile Network Operations • Ensure timely receipt, processing, consolidation and dispatch of shipments across the Blue Dart network. • Coordinate movement of shipments through scheduled air, surface and feeder networks to maintain network connectivity. • Monitor loading, unloading, scanning, tallying and dispatch activities to ensure shipment accuracy. • Coordinate vehicle placement and dock activities to minimise turnaround times. • Ensure timely movement of priority, premium and time-definite shipments across the network. Network Coordination & Exception Management • Monitor adherence to network schedules and proactively manage delays, misconnections, misroutes and operational exceptions. • Coordinate with Aviation, Surface Linehaul, Network Operations and Regional Operations teams to resolve operational issues. • Ensure timely communication of network disruptions and recovery actions to impacted stakeholders. • Monitor stock lying at hub (SLAH) and drive timely clearance of pending shipments. • Ensure accurate status updates and operational visibility across all network systems. Workforce & Shift Leadership • Lead operational employees, supervisors and outsourced workforce during assigned shifts. • Plan manpower deployment based on shipment volumes and operational priorities. • Conduct daily shift briefings and communicate operational updates and safety requirements. • Monitor workforce productivity, attendance and adherence to operational standards. • Support capability building through coaching, training and performance feedback. Fleet, Capacity & Resource Management • Ensure availability and optimum utilisation of vehicles, trailers and operational equipment to support scheduled network movements. • Coordinate with fleet partners and transport vendors to minimise delays and maximise vehicle utilisation. • Monitor dock utilisation, bay allocation and turnaround times to improve hub efficiency. • Support capacity planning during peak volumes, network changes and seasonal demand fluctuations. • Ensure operational readiness of manpower, equipment and infrastructure to meet business requirements. Service Quality & Operational Excellence • Drive adherence to network timelines and ensure timely connectivity of shipments across the air or surface network. • Monitor shipment accuracy, scanning compliance, loading quality and dispatch integrity to minimise operational errors. • Ensure timely closure of operational exceptions, stock lying at hub (SLAH), misroutes and misconnections. • Review operational performance trends and implement corrective actions to improve service reliability. • Drive continuous improvement initiatives to enhance hub productivity, service quality and operational efficiency. Safety, Security & Compliance • Ensure compliance with organisational policies, operational SOPs, aviation or transportation regulations and statutory requirements. • Promote a strong safety culture by ensuring safe handling of shipments, vehicles and operational equipment. • Support periodic operational, security and quality audits and ensure timely closure of audit observations. • Ensure compliance with all regulatory documentation, shipment security requirements and operational controls applicable to the hub. • Identify operational risks and implement preventive measures to ensure uninterrupted hub operations. Stakeholder Management & Operational Communication • Coordinate closely with Network Operations, Aviation, Surface Operations, Customer Service, Security and Regional Operations teams to ensure seamless execution. • Maintain effective communication with upstream and downstream network locations regarding shipment movements, operational disruptions and recovery plans. • Ensure timely escalation of operational risks, capacity constraints and service issues to the Head – Hub Operations. • Build collaborative relationships with internal stakeholders and transport partners to improve network performance. • Support implementation of organisational initiatives, process changes and operational improvement programmes across the hub. People Leadership & Capability Development • Lead, coach and develop supervisors, operational employees and outsourced workforce to achieve operational objectives. • Conduct regular shift briefings and ensure effective communication of operational priorities, safety requirements and service expectations. • Monitor employee productivity, attendance, discipline and overall team performance. • Support implementation of learning initiatives and on-the-job capability development programmes. • Foster a culture of accountability, teamwork, continuous improvement and customer focus across the hub. Qualifications & Experience: Education: • Bachelor's Degree in any discipline. • Degree or certification in Logistics, Supply Chain Management, Operations Management or Transportation Management will be an added advantage. Experience: • Senior Executive – Hub Operations (Grade N): 3–5 years of experience in hub operations, mid-mile logistics, transportation or express distribution. • Assistant Manager – Hub Operations (Grade M): 4 - 7 years of relevant experience with demonstrated experience in leading medium to large hub operations. • Experience in managing inbound, outbound and transit operations within an air or surface logistics network. • Exposure to fleet coordination, shipment movement, operational planning and network performance management. • Experience in leading frontline operational teams and working in high-volume, time-sensitive logistics environments. Skills & Capabilities: Technical Competencies: • Hub & Mid Mile Operations Management • Air & Surface Network Operations • Shipment Processing & Transit Management • Fleet Coordination & Capacity Utilisation • Network Planning & Schedule Adherence • Service Quality & Operational Excellence • Operational MIS & Performance Analytics • Safety, Security & Regulatory Compliance • Process Improvement & Productivity Enhancement • Microsoft Office & Logistics Management Systems Behavioural Competencies: • Operational Leadership • Decision Making Under Pressure • Planning & Organising • Analytical & Problem-Solving Skills • Team Leadership & People Development • Cross-Functional Collaboration • Customer Focus • Accountability & Ownership • Adaptability & Resilience • Continuous Improvement Mindset Key Performance Indicators: KRAs KPIs Network Performance On-time departure & arrival adherence, Network connectivity, Schedule adherence Service Quality SLAH %, Misroutes, Misconnections, Shipment processing accuracy, Scan compliance Hub Productivity Hub throughput, Vehicle turnaround time, Dock utilisation, Productivity per FTE Fleet & Capacity Utilisation Fleet utilisation, Vehicle availability, Capacity utilisation, Dispatch efficiency Operational Excellence Exception closure within TAT, Operational audit compliance, SOP adherence Safety & Compliance Safety compliance, Security compliance, Regulatory adherence, Audit scores People Management Team productivity, Employee engagement, Training completion, Attrition management Continuous Improvement Process improvement initiatives, Cost optimisation, Productivity enhancement, Operational efficiency gains Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: • Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. • Competitive pay and performance-linked rewards that truly recognize your impact. • Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. • Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. • A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. • Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. • The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: hub operations management, air network operations, shipment processing, fleet coordination, transit management, network planning, operational planning, safety compliance, regulatory compliance, process improvement, operational excellence, team leadership, performance analytics, operational mis, logistics management systems, capacity planning, continuous improvement, operational audit compliance, stakeholder management, coaching and training, operational risk management, customer focus, cross-functional collaboration