DHL—Assistant / Deputy Manager – OFR Export Operations

Job description

Description: ABOUT OCEAN FREIGHT OPERATIONS The Ocean Freight Operations team plays a pivotal role in managing all ocean-bound imports and exports, utilizing a diverse range of equipment and services. The team collaborates closely with a network of ocean carriers, Procurement & capacity management (PCM), and participating in major carrier alliances to secure planned space protection from key container ports globally. This meticulous coordination is essential for ensuring a reliable and efficient transportation process for ocean-bound cargo. JOB SUMMARY As an integral part of Ocean Freight Export Operations/ Documentation, an incumbent role in ensuring the efficiency of Export processes within the specified region. The role of OFR (Ocean Freight Operations) involves supporting the intricacies of ocean-bound cargo movements. It involves coordinating with various processes, including vessel scheduling, cargo documentation, interaction with ocean carriers to constantly strive for optimizing efficiency, regulations, and maintaining high standards of service. KEY RESPONSIBILITIES Operational Excellence: - Ensure cost-effective and high-quality export ocean freight operations. - Assist in procuring and managing cargo capacity efficiently, overseeing all port operations. - Ensure operational compliance and error-free documentation. - Responsible for the smooth execution of export shipments, adhering to customer requirements, country regulations, and customs trade practices. - Ensure regulatory compliance related to AMS, ACI, ISF, and FMC filing. - Implement CW1 Best Practices, including auto rating, auto costing, timely and accurate cost estimation, billing, ESI & E-Booking, milestone updating, and file closure. - Achieve set operational performance targets. - Proactively address and manage operational irregularities. - Efficiently handle customer complaints and plug potential revenue leakages. - Avoid claims and penalties due to service failures. - Adhere to agreed SOP/COP for releasing documents to customers (Cash/Credit). - Manage the vendor payment process and shipment tracking. - Coordinate with Gateway Operation Team for CFS stuffing containers & consol. - Collaborate with PCM team for carrier rates filing. - Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach. - Drive the implementation of sustainable environmental practices within the ocean freight operations, contributing to corporate social responsibility goals. Stakeholder Management - Enhance customer satisfaction by delivering exceptional services. - Manage relationships with carriers, suppliers, and the network. - Interface with the sales team and customer service team. Customer & Network Support: - Enhance customer satisfaction through best-in-class services. - Record complaints concerning all export shipments. - Address and resolve network-related issues. - Maintain regular communication with sales and support teams. COMPETENCIES Functional Competencies - Product Knowledge: Thorough knowledge of products, services, and logistics industry. - Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. - Technology Proficiency: Implementing CW1 and other tools for optimizing operations. - Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards. Behavioral Competencies - Agility: Ability to adapt quickly to changing operational needs and environments. - Continuous Learning: Willingness to learn and improve skills to enhance performance. - Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation. - Quality Orientation: Commitment to delivering high-quality results and services. - Initiative: Taking proactive steps to improve processes or address issues without waiting for direction. - Team Collaboration: Collaborating across teams for smooth operations. WHO CAN APPLY? Must Have - 2-3 years of experience in the shipping/logistics industry for Executive/Sr. Exec. - 4-5 years of experience in the shipping/logistics industry for AM/DM - Bachelor’s degree in any field. - Proven experience in running smooth operations processes. - Basic problem-solving skills to address common challenges. - Proficient in Email writing and verbal communication with internal and external coordination. Preferred - Courses and certifications in business administration, operations management. - Completed Cargo Basic and Dangerous Goods courses. Qualified freshers are welcome. Skills: ocean freight operations, export operations, customs regulations, cargo documentation, vessel scheduling, carrier management, cw1, regulatory compliance, cost estimation, billing, esi & e-booking, milestone updating, file closure, sop/cop implementation, shipment tracking, vendor payment management, customer complaint resolution, stakeholder management, customer service, team collaboration, problem solving, email writing, verbal communication, business administration, operations management