DHL—Territory Service Representative:380185

Job description

Description: Pickup & Delivery Operations • Perform timely pickup and delivery of customer shipments within the assigned route or territory. • Ensure all shipments are delivered within committed service timelines. • Verify shipment details before pickup and delivery. • Handle shipments carefully to prevent damage or loss. • Maintain delivery productivity and route efficiency. Customer Service Excellence • Serve as the face of Blue Dart during every customer interaction. • Maintain courteous, professional and customer-centric behaviour at all times. • Resolve basic customer queries during pickups and deliveries. • Escalate customer concerns or operational exceptions promptly. • Maintain high standards of grooming, behaviour and professionalism. COD & Documentation Management • Collect Cash on Delivery (COD) payments wherever applicable. • Ensure accurate cash handling and timely remittance as per company procedures. • Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation. • Ensure documentation accuracy and compliance with operational procedures. • Report discrepancies immediately. Operational Compliance • Scan shipments accurately using handheld devices or approved digital platforms. • Ensure shipment status updates are completed in real time. • Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities. • Adhere to company policies relating to shipment handling, documentation and customer interaction. • Support operational requirements during peak business periods. Safety & Security • Follow all road safety guidelines while operating company or personal vehicles. • Ensure safe handling and security of customer shipments throughout transit. • Wear the prescribed company uniform and personal protective equipment wherever applicable. • Report accidents, incidents or unsafe conditions immediately. • Protect company assets and customer property. Vehicle & Asset Responsibility • Maintain the assigned vehicle or personal two-wheeler in roadworthy condition. • Ensure all statutory vehicle documents remain valid. • Maintain cleanliness and basic upkeep of the vehicle. • Report maintenance requirements promptly. Workplace Discipline & Brand Representation • Maintain high standards of personal grooming, hygiene and professional appearance. • Wear the prescribed Blue Dart uniform and identity card while on duty. • Demonstrate discipline, punctuality and professionalism at all times. • Follow workplace rules, operational discipline and company policies. • Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence. Team Collaboration • Work closely with Shift In-charges and branch operations teams. • Support colleagues during operational contingencies. • Participate in operational briefings and safety meetings. • Contribute towards achieving branch productivity and service goal Skills: pickup and delivery operations, customer service, cash handling, proof of delivery documentation, shipment scanning, standard operating procedures compliance, route efficiency optimization, vehicle safety compliance, operational reporting, team collaboration, discrepancy reporting, personal protective equipment usage, asset protection, workplace discipline adherence, operational briefings participation