DHL—Executive - Sales Support

Job description

Description: Job Title Executive – Sales Support Function Sales Reports To Branch Head Location Branch / Regional Locations Travel Required 25% þ 50% ☐ 75% ☐ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Executive – Sales Support is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines. The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level. Job Purpose: To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience. Key Roles & Responsibilities: Billing & Invoicing Management • Coordinate with Branch Finance & Accounts teams for timely bill generation • Validate accuracy of invoices as per contractual terms and company norms • Ensure customization of invoices as per customer agreements • Ensure timely dispatch of invoices to customers Collections & Receivables Management • Work closely with Sales teams to ensure timely collections • Follow up on pending, short, or delayed payments • Track receivables ageing and escalate as per timelines • Support improvement of DSO at branch level Customer Query & Dispute Resolution • Coordinate with Finance and Sales teams to resolve billing disputes • Ensure closure of disputes before payment due dates • Maintain proactive customer communication Reporting & Governance • Maintain billing, dispatch, and collection MIS • Share reports with Branch Finance and Sales leadership • Ensure adherence to SOPs, audit, and documentation standards Sales & Branch Coordination • Align billing cycles with contractual agreements • Support onboarding of customers from billing readiness perspective • Ensure coordination across Sales, Operations, and Finance Process Discipline & Continuous Improvement • Adhere to defined SOPs and processes • Identify recurring issues and highlight to supervisor • Suggest improvements to enhance accuracy and turnaround time • Support automation and process improvement initiatives • Apply learnings from errors and audit observations People & Team Support • Provide operational guidance to branch sales teams • Ensure process adherence and performance discipline • Support manpower planning inputs where required Qualifications & Experience: Education: • Graduate in Commerce / Business Administration • MBA preferred Experience: • 2 – 4 years • Experience in billing, invoicing, collections, or sales support roles • Exposure to logistics / courier / B2B services preferred Skills & Capabilities: Technical Skills: • Understanding of billing and invoicing processes • Knowledge of receivables and collections management • Proficiency in MS Excel and reporting tools • Familiarity with ERP / billing systems Key Competencies: • Attention to detail • Strong coordination and stakeholder management • Customer orientation • Problem-solving approach • Ability to work under timelines Key Performance Indicators: KRAs KPIs Billing Timeliness % invoices generated and dispatched within timelines Billing Accuracy Number of billing errors / rework cases Collections Efficiency % collections achieved within due dates Receivables Control Reduction in overdue receivables / ageing Dispute Resolution Turnaround time for closure of billing issues Reporting & Compliance Accuracy and timeliness of MIS Stakeholder Coordination Feedback from Sales / Finance teams Process Improvement & Discipline Reduction in recurring errors; adherence to SOPs Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: · Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. · Competitive pay and performance-linked rewards that truly recognize your impact. · Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. · Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. · A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. · Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. · The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: billing and invoicing management, collections management, dispute resolution, receivables management, ms excel, erp systems, reporting tools, process improvement, sop adherence, stakeholder management, customer communication, problem solving, logistics industry knowledge, b2b services knowledge, audit compliance, mis reporting, operational guidance, manpower planning support