Cigna—Agile Product Management Lead Analyst - HIH - Evernorth

Job description

Description: INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India. About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence. Position Overview Seeking an experienced Technical Product Owner for our Augmented Intelligence Engine Engineering team. This role will function as the team level Product Owner for a complex Data Product with several downstream consumers. You will be working on several of the largest Technology initiatives for Evernorth℠, targeted at revolutionizing Health Services and Healthcare Delivery system in the United States. The focus of the work is to continue to enhance our Augmented Intelligence, to drive better decision modeling for our clients. As a Technical Product Owner, you will help define and communicate a clear product vision for the AIE Data Product, maintaining alignment with organizational goals. You will work closely with Engineering, Product, and Business teams to enhance product governance, and process, lead Product hardening, and deliver incremental product improvements. If you are an experienced technical product owner with background in AI/ML or Data Engineering, or an engineer who understands developer pain points and wants to transition into Product Management, this could be the role for you. Responsibilities: - Define and execute the product vision, strategy, and roadmap for AI-powered healthcare solutions aligned with business objectives and member outcomes. - Prioritize product investments based on business value, customer impact, technical feasibility, risk, and ROI. - Own, maintain, and continuously refine the product backlog, ensuring alignment with strategic priorities and delivery goals. - Translate business objectives into actionable product roadmaps, epics, features, user stories, and acceptance criteria. - Partner closely with Engineering Managers, Scrum Masters, Architects, Data Scientists, and delivery teams to maximize execution efficiency, quality, and predictability. - Lead Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and retrospectives while promoting Agile best practices and product excellence. - Own the end-to-end lifecycle of AI-driven healthcare products, from ideation through delivery, adoption, and continuous optimization. - Drive innovation across Clinical, Care Management, Population Health, Member Engagement, and Provider Solutions through AI and Intelligent Automation. - Make data-driven prioritization decisions across features, technical debt, platform enhancements, AI model improvements, and production support needs. - Establish and monitor KPIs to measure product adoption, AI model performance, business outcomes, operational efficiency, and customer value. - Utilize analytics and stakeholder feedback to drive continuous product improvement and roadmap evolution. - Serve as the primary liaison between business, healthcare, and technology stakeholders, ensuring alignment on goals, priorities, risks, and delivery outcomes. Qualifications Required Skills: - 3+ years of experience in Product Ownership, Product Management, or Business Analysis. - Experience delivering Data, Analytics, AI, or Digital Platform products. - Strong knowledge of Agile/Scrum methodologies, backlog management, and product lifecycle management. - Excellent stakeholder management, communication, and leadership skills. - good to have Healthcare domain experience in Care Management, Population Health, Clinical Programs, Provider Solutions, or Health Plan Operations preferred. Required Experience & Education: - 5- 8 Years of Experience - College degree (Bachelor) in related technical/business areas or equivalent work experience. Expectations:  - Take an active lead role in professional growth and inspire others to do the same - Work with and through others to achieve mutually beneficial outcomes - Make prompt, pragmatic decisions and act with the client/business partners in mind - Take ownership and hold themselves and others accountable for delivering results that matter - Contribute to the continuous growth and evolution of the Customer Data Platform and the larger enterprise - Healthcare experience desired/preferred Work Hours: - Full-time position, extended/ Split shift (11.30 AM – 8.30 PM IST) working 45 hours per week. Expected overlap with US hours as appropriate. - Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.