AU Small Finance Bank—Relationship Officer CV & CE Used

Job description

Description: Job Description / Key Responsibilities - Managed a portfolio of retail and SME customers, ensuring high-quality customer service and long-term relationship building - Sourced new business for banking products including savings accounts, current accounts, loans, and cross-sell products - Achieved assigned sales and revenue targets on a monthly and quarterly basis - Identified customer financial needs and provided suitable banking solutions - Maintained strong relationships with existing customers to ensure retention and portfolio growth - Coordinated with internal teams such as credit, operations, and compliance for smooth processing of customer requests - Ensured all documentation and KYC requirements were completed as per bank policies - Monitored account performance and followed up on renewals, enhancements, and repayments - Resolved customer queries and complaints within defined service timelines - Prepared MIS reports and regularly updated management on business performance