AU Small Finance Bank—Customer Service Officer & Valuer

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer & Valuer Office Location: Position description: #*Position description*# Primary Responsibilities: #*Primary Responsibilities*# Additional Responsibilities: #*Additional Responsibilities*# Reporting Team - Reporting Designation: #*Reporting Designation*# - Reporting Department: #*Reporting Department*# Educational qualifications preferred #*Education and Experience*# - Category: #*Category*# - Field specialization: #*Field specialization*# - Degree: #*Degree*# - Academic score: #*Academic score*# - Institution tier: #*Institution tier*# Required Certification/s: #*Required Certification/s*# Required Training/s: #*Required Training/s*# Required work experience - Industry: #*Industry*# - Role: #*Role*# - Years of experience: #*Years of experience*# Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through precise valuation and service excellence. Responsibilities:- - Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards. - Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions. - Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal policies. - Maintain accurate records of customer interactions and valuation reports in the bank’s systems for audit and reference purposes. - Provide guidance and support to customers regarding loan products, documentation requirements, and valuation processes. - Identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency. - Coordinate with external agencies, such as legal and property consultants, to verify property ownership and legal clearances. - Stay updated with changes in real estate market conditions, regulatory requirements, and industry best practices to ensure compliance and accuracy. - Assist in training junior staff on customer service protocols and valuation techniques to maintain team competency. - Prepare periodic reports on customer service metrics and valuation activities for management review. Skill:- - Customer Relationship Management - Property Valuation Techniques - Financial Analysis - Regulatory Compliance - Risk Assessment - Report Writing and Documentation - Market Research and Trend Analysis - Loan Processing Knowledge - Communication and Interpersonal Skills - Problem Solving and Conflict Resolution - Data Management Systems - Team Collaboration Preferred Qualifications:- - Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field. - Professional certification in property valuation or real estate appraisal is highly desirable. - Minimum of 3-5 years of experience in customer service within the financial services sector, with proven expertise in property valuation. - Strong knowledge of banking regulations, loan processing, and risk assessment related to property-backed lending. Key Performance Indicators: #*Key Performance Indicators*# Required Competencies: #*Required Competencies*# Required Knowledge: #*Required Knowledge*# Required Skills: #*Required Skills*# Required abilities - Physical: #*Physical*# - Other: #*Other*# Work Environment Details: #*Work Environment Details*# Specific requirements - Travel: #*Travel*# - Vehicle: #*Vehicle*# - Work Permit: #*Work Permit*# Other details - Pay Rate: #*Pay Rate*# - Contract Types: #*Contract Types*# - Time Constraints: #*Time Constraints*# - Compliance Related: #*Compliance Related*# - Union Affiliation: #*Union Affiliation*#