AU Small Finance Bank—Customer Service Officer & Valuer

Job description

Description: Roles & Responsibilities of Gold Loan Appraiser- - Perform gold purity checks correctly using the banks methods. Make sure gold valuation is accurate and follows all rules. - Prepare clear and complete appraisal documents, keep records updated, and follow UV and documentation guidelines. - Follow all SOPs, KYC, and audit requirements while handling and storing gold safely. Report any suspicious, low‑purity, or doubtful cases immediately. - Support loan disbursal, renewals, follow‑up for overdue or spurious cases, and help in NPA auction coordination while meeting timelines. - Process customer transactions, maintain accuracy, and work with external valuers when needed. - Explain the valuation results to customers in simple terms, handle their queries, coordinate with branch teams for smooth service, and ensure timely submission of documents to CPC after audit.