AU Small Finance Bank—Customer Service Officer & Valuer

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer & Valuer Office Location: Position description: #*Position description*# Primary Responsibilities: #*Primary Responsibilities*# Additional Responsibilities: #*Additional Responsibilities*# Reporting Team - Reporting Designation: #*Reporting Designation*# - Reporting Department: #*Reporting Department*# Educational qualifications preferred #*Education and Experience*# - Category: #*Category*# - Field specialization: #*Field specialization*# - Degree: #*Degree*# - Academic score: #*Academic score*# - Institution tier: #*Institution tier*# Required Certification/s: #*Required Certification/s*# Required Training/s: #*Required Training/s*# Required work experience - Industry: #*Industry*# - Role: #*Role*# - Years of experience: #*Years of experience*# Job Brief:- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a dynamic banking environment. Responsibilities:- - Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services. - Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes. - Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies. - Maintain detailed records of customer interactions, asset evaluations, and related documentation to ensure compliance and audit readiness. - Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management. - Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary. - Analyze market trends and property values to provide accurate and up-to-date valuation reports. - Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards. - Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities. - Prepare and present valuation reports and customer service performance metrics to senior management. Skill:- - Asset Valuation Techniques - Customer Relationship Management (CRM) - Financial Risk Assessment - Regulatory Compliance in Banking - Report Writing and Documentation - Market Analysis and Research - Effective Communication - Problem Solving and Conflict Resolution - Time Management and Multitasking - Use of Valuation Software Tools - Data Accuracy and Attention to Detail - Team Collaboration and Training Preferred Qualifications:- - Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage. - Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry. Key Performance Indicators: #*Key Performance Indicators*# Required Competencies: #*Required Competencies*# Required Knowledge: #*Required Knowledge*# Required Skills: #*Required Skills*# Required abilities - Physical: #*Physical*# - Other: #*Other*# Work Environment Details: #*Work Environment Details*# Specific requirements - Travel: #*Travel*# - Vehicle: #*Vehicle*# - Work Permit: #*Work Permit*# Other details - Pay Rate: #*Pay Rate*# - Contract Types: #*Contract Types*# - Time Constraints: #*Time Constraints*# - Compliance Related: #*Compliance Related*# - Union Affiliation: #*Union Affiliation*#