AU Small Finance Bank—Relationship Manager LAP

Job description

Description: Relationship Manager/Sales Officer – Micro Business Loan/LAP Department: Sales Business Vertical: LAP/MBL About the Role We are looking for energetic and customer-focused Relationship Manager/Sales Officers to drive MBL/LAP business by acquiring new customers, managing existing relationships, and ensuring seamless end-to-end customer service. The role involves field sales, customer verification, portfolio management, and coordination with internal teams to deliver an exceptional customer experience. Key Responsibilities - Generate new MSME/LAP-Loan Against Property, Mortgage loan business through field sales and self-sourcing. - Conduct marketing activities including canopy campaigns, leafleting, and local promotions. - Identify new business opportunities and build strong customer relationships. - Manage customer queries and provide timely resolutions. - Perform field visits for customer, residence, business, and property verification. - Verify financial and property documents (ITRs, bank statements, property papers, etc.). - Prepare basic Credit Appraisal Memo (CAM). - Coordinate with Credit, Operations, Legal, Valuation, Collections, and other internal teams for smooth loan processing. - Ensure timely documentation, disbursement, and post-disbursement support. - Monitor portfolio quality and assist in collections for delinquent accounts. - Achieve assigned sales and collection targets while maintaining company policies and compliance standards. - Submit daily MIS and sourcing reports to the reporting manager. Eligibility - Minimum Qualification: 12th Pass (Graduates preferred) - Experience: 0–3 years in Sales, Banking, NBFC, Financial Services, or Freshers willing to build a career in sales. Desired Skills - Strong communication skills in the regional language, Hindi, and basic English. - Comfortable with field sales, marketing activities, and customer interactions. - Basic computer knowledge and smartphone proficiency. - Good understanding of the local market and geography. - Ability to build customer relationships and achieve sales targets. - Two-wheeler with a valid driving licence is preferred. - CIBIL should be clear (non-defaulter). Key Competencies - Customer Centricity - Integrity & Ethics - Result Orientation - Ownership & Accountability - Team Collaboration - Attention to Detail - Problem Solving - Willingness to work in the field What We’re Looking For - Self-driven individuals with a passion for sales. - Strong interpersonal and relationship-building skills. - Willingness to travel locally for customer meetings and business development. - Candidates with a positive attitude, learning mindset, and target-driven approach. Apply now and build your career in MSME Banking with us!