AU Small Finance Bank—Relationship Manager Gold Loan

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Relationship Manager Gold Loan Office Location: Road No 1 Banjara Hills Hyderabad Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets. Primary Responsibilities: - 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality Additional Responsibilities: - 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints Reporting Team - Reporting Designation: - Reporting Department: Educational qualifications preferred - Category: - Field specialization: - Degree: - Academic score: - Institution tier: Required Certification/s: Required Training/s: Required work experience - Industry: Banking / NBFC - Role: Sales / Lending - Years of experience: 2 to 5 Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus Required Knowledge: 1. Gold loan products2. Lending norms 3.KYC and compliance Required Skills: - Communication - Negotiation - MS Office Required abilities - Physical: General office work - Other: Ability to handle pressure Work Environment Details: Branch-based with customer interaction Specific requirements - Travel: Yes - Vehicle: Preferred - Work Permit: Not applicable Other details - Pay Rate: - Contract Types: Permanent, Full-time - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal norms - Union Affiliation: