AU Small Finance Bank—Relationship Officer Branch Banking

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Branch Banking Office Location: AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets. Primary Responsibilities: - - Manage customer relationships - Cross-sell banking products - Achieve branch targets - Ensure compliance with banking norms - Handle customer queries and complaints Additional Responsibilities: - - Conduct market intelligence - Support branch operations - Participate in promotional campaigns Reporting Team - Reporting Designation: - Reporting Department: Educational qualifications preferred - Category: - Field specialization: - Degree: B.Com Preferred. - Academic score: - Institution tier: Required Certification/s: NA Required Training/s: Banking Operations Training (preferred) Required work experience - Industry: Banking, Financial Services - Role: Customer Service, Sales - Years of experience: 2 to 5 Key Performance Indicators: - Customer satisfaction - Cross-sell ratio - Branch targets - Compliance score Required Competencies: - Customer Centricity - Communication - Sales Orientation - Problem Solving Required Knowledge: - Banking products - Regulatory norms - Customer service principles Required Skills: - Relationship building - Communication - MS Office tools - Problem-solving Required abilities - Physical: NA - Other: High adaptability Work Environment Details: Branch-based role with regular customer interactions Specific requirements - Travel: Yes - Vehicle: Two-Wheeler Vehicle - Work Permit: Must be authorized to work in India Other details - Pay Rate: Fixed + Performance-based Incentives - Contract Types: Full-time, Permanent - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal policies - Union Affiliation: