WNS Global Services—Assistant Manager - Operations - REF112159X · 2026284618 - Accounts Receivable

Job description

Description: WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. AR Operations ManagementLead end-to-end Accounts Receivable processes across assigned regions/business units.Ensure timely and accurate execution of collections, cash application, dispute resolution, and account reconciliations.Drive achievement of AR service levels, KPIs, and business targets.Monitor workload distribution and resource utilization.Collections & Cash Flow OptimizationDevelop and execute collection strategies to improve cash flow and reduce overdue receivables.Review high-risk accounts and drive escalation plans for aged debt recovery.Partner with Sales, Commercial, and Customer teams to resolve collection challenges.Support working capital improvement initiatives.Stakeholder ManagementAct as the primary escalation point for senior business stakeholders.Conduct regular governance meetings with finance leadership and business partners.Present AR performance, risks, and improvement plans to management.Build strong relationships with internal and external customers.Performance ManagementMonitor team productivity, quality, and service delivery metrics.Establish and track KPIs including:DSO (Days Sales Outstanding)Collections Effectiveness Index (CEI)Aging PerformanceCash Application AccuracyDispute Resolution Cycle TimeImplement corrective actions for performance gaps.Team LeadershipLead, coach, and develop AR Team Leads and Analysts.Manage workforce planning, succession planning, and talent development.Conduct performance reviews and provide ongoing feedback.Foster a culture of accountability, continuous improvement, and customer focus.Process Excellence & TransformationIdentify opportunities for automation, standardization, and process optimization.Drive continuous improvement projects using Lean, Six Sigma, or Operational Excellence methodologies.Support ERP implementations, system enhancements, and AR transformation initiatives.Establish best practices across AR operations.Compliance & Risk ManagementEnsure compliance with company policies, SOX requirements, and financial controls.Maintain audit readiness and support internal/external audits.Identify operational risks and implement mitigation actions.Ensure adherence to SLA, KPI, and governance requirements.Reporting & Business InsightsReview AR dashboards and financial metrics.Analyze collection trends, aging patterns, dispute causes, and process bottlenecks.Provide actionable recommendations to improve cash collection performance.Prepare executive summaries and leadership presentations.Technical Skills:SAP / Oracle ERPAdvanced ExcelKPI Dashboard ManagementProcess Automation Tools Commerce Graduate, MBA (Finance) or equivalent qualification.Lean Six Sigma Green Belt/Black Belt certification.Exposure to global AR operations and transformation programs