Zensar Technologies—MetaSolv Application Support Lead

Job description

Description: Key Responsibilities - Lead and mentor a team of MetaSolv support professionals. - Act as primary escalation point for production incidents and service outages. - Monitor incidents, service requests, and problem tickets. - Ensure agreed SLAs and KPIs are consistently achieved. - Drive root cause analysis (RCA) and preventive actions. - Coordinate with business users, client IT teams, and vendors. - Conduct daily operational reviews and status reporting. - Manage release support, deployment validations, and post-production monitoring. - Facilitate knowledge management and continuous service improvement initiatives. - Support transition, KT, and stabilization activities. Required Skills - Strong experience in Oracle MetaSolv Solution (MSS). - Telecom OSS/BSS domain knowledge. - Incident, Problem, and Change Management. - Production Support governance. - SQL and database troubleshooting. - Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent. - Team management and stakeholder communication. - ITIL Foundation Certification. - Experience with Oracle OSS products. - Exposure to integration support environments. Preferred Skills - ITIL Foundation Certification. - Experience with Oracle OSS products. - Exposure to integration support environments.