Amazon—Catalog Lead - Wireless, IN Amazon Distribution

Job description

Description: Work directly with sellers/vendors & internal teams for Catalog correction, report sharing, new launch preparations, deal support. Key job responsibilities · Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. · Handle various types of cases related to inbounding, product issues and customer complaints · Provide required inputs to seller to manage customer feedback · Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. · Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience · Document processes & regularly update existing SOPs · Review & suggest SOP changes required if any to the team basis input from Category managers · Handle various sets of daily, weekly and monthly business reports · Onboard new processes if required as per the business needs Requirements: - Bachelor's degree - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English - Can work proactively and independently, meet deadlines, and deliver on projects and tasks Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.