EXL—Vice President 1

Job description

Description: (1) Revenue and profitability (40%) (2) Alignment of operations capability to meet and exceed client expectation in a cost efficient manner (20%) (3) Organization development – values based organization with management capability (20%) (4) Finding breakthrough solutions for attrition control and employee satisfaction. (20%) Requirements: Extensive experience in a senior leadership role within the relevant industry Responsibilities: - Provide leadership to develop performance management culture. - Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures - Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation. - Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans. - Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports. - Attend all Business Reviews and own action plans. - Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end. - Partner with client offshore services organization to implement best practices and align actions to meet client objectives