NTT DATA—Call Center Analyst

Job description

Description: Call centre analyst is responsible for engaging Canada-based customers, promoting telecom products, and driving revenue through consultative selling. The role involves making high-volume outbound calls, understanding customer needs, and achieving sales targets. Ideal for candidates with a sales mindset and strong communication skills. Skills: outbound sales, crm software, telecom product promotion, consultative selling, customer needs analysis, objection handling, sales targets achievement, customer experience management, process compliance, active listening, customer empathy, salesforce, bpo sales, customer retention, system handling