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NTT DATA—Helpdesk Senior Associate-ITSM
Noida, IN-UP, India3-5 yrs experienceTechFull-timePosted 28 Sept 2026
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Job description
Description: Take on the role of Helpdesk Senior Associate-ITSM, providing L1/L1.5 technical guidance for problem resolution in client infrastructure. Engage in troubleshooting, customer liaison, and support across multiple channels. Ideal for candidates with strong communication, customer handling, and 3-5 years’ experience in ITSM environments. Skills: technical troubleshooting, customer service, active directory, ms windows, pc hardware, internet explorer, ms office, cots applications, sscm, virtual machines, drive encryption tools, vpn tools, microsoft intune, analytical tools, servicenow, excel, power bi, bug finding, problem resolution, shift work, international calling