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Flipkart—Senior Manager, Customer Success
Bangalore, Karnataka, India5-8 yrs experienceTechFull-timePosted 28 Sept 2026Master's / Bachelor's
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Job description
Skills: Bachelor’s or Master’s degree in Business Administration, IT, Computer Science, or a related field. 6–8+ years of experience in Customer Success, Account Management, or Technical Program Management within enterprise SaaS, digital commerce, or retail tech. Proven track record of managing $M+ Annual Recurring Revenue (ARR) accounts, driving renewals, forecasting churn, and qualifying upsells. Direct experience negotiating renewals with enterprise procurement teams and C-suite sponsors. Working knowledge of modular e-commerce stacks (headless commerce, OMS, dynamic pricing, retail ad-tech, supply chain). Exceptional executive communication, negotiation, and conflict-resolution skills. Willingness to travel as needed for client QBRs, EBRs, and executive on-site sessions.