PayPal—Sr. Manager, Technical Programs

Job description

Description: The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Lead a high-performing team of program managers responsible for complex product and technology initiatives. You will partner with senior Product and Engineering leaders to align roadmaps, dependencies, launch plans, and execution across a portfolio of products. This role will establish effective governance and data-driven decision-making, resolve complex cross-organizational dependencies, and coordinate programs from planning through global launch. You’ll also develop program management talent and strengthen execution practices that enable teams to deliver customer and business outcomes at scale. Job Description: Essential Responsibilities: - Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. - Plan and manage a portfolio of engineering operational programs. - Provide technical guidance and support to program teams. - Establish and maintain program management processes and standards. - Monitor program progress and performance against objectives. - Communicate program status and issues to senior leadership. - Manage program budgets and resources. - Foster a culture of continuous improvement and innovation. Minimum Qualifications: - 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. - Experience with program management methodologies and tools within an engineering environment. Additional Responsibilities & Preferred Qualifications: - 15+ years of overall professional experience preferred, including 8+ years of program management experience. - Demonstrated people leadership experience, including coaching and developing program management talent. - Extensive experience coordinating multiple teams delivering complex software or product-development initiatives. - Proven track record managing complex development programs that deliver technical solutions, business outcomes, and improved customer experiences. - Experience developing integrated program and release roadmaps for major software implementations with concurrent releases. - Strong experience with Agile software development and lifecycle-management methodologies, including Scrum. - Experience developing program-level artifacts, governance frameworks, launch criteria, and execution plans for large-scale technology initiatives. - Strong knowledge of project/program management processes, tools, templates, and management techniques. - Demonstrated ability to establish effective matrixed relationships across Product, Engineering, business stakeholders, multiple geographies, and Centers of Excellence. - Ability to communicate complex technical concepts, program decisions, risks, and plans effectively across audiences ranging from working teams to C-level stakeholders. - Demonstrated ability to navigate ambiguity, exercise sound business judgment, and drive decisions across complex organizations. - Payments or FinTech industry experience is preferred. Additional Responsibilities - Lead, coach, and develop a high-performing team of technical program managers. - Partner with senior Product and Engineering leaders to align product roadmaps, priorities, dependencies, and execution across a portfolio of initiatives. - Lead portfolio planning activities and develop integrated release and program roadmaps aligned with enterprise planning expectations. - Establish effective governance across complex programs, providing visibility into timelines, dependencies, risks, resource constraints, and execution readiness. - Proactively identify and resolve cross-product and cross-organizational dependencies, contentions, and significant delivery roadblocks. - Define measurable program KPIs aligned with overall product outcomes and use data to inform program decisions. - Design and coordinate pilots and beta programs for new product capabilities. - Establish clear gating criteria with business partners to support launch readiness and Go/No-Go decisions. - Define launch strategies for new product capabilities, including geographic scope, rollout sequencing, timing, ramp plans, and analytics. - Coordinate execution across adjacent programs, global regions, business partners, and other external stakeholders. - Drive program implementation in accordance with PayPal’s product lifecycle management practices. - Identify cross-product and cross-program synergies and opportunities to simplify or better align execution across teams. - Lead program retrospectives and translate lessons learned into improvements in planning and delivery practices. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.