Northern Trust—Head of Client Practice Support

Job description

Description: About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Head of Client Enablement, Asset Servicing (India) Role Summary The Head of Client Enablement leads a centralized global organization based in India and Manila dedicated to increasing the effectiveness of Asset Servicing's client-facing teams. The role is responsible for building and scaling capabilities that help Client Owners, Client Service teams, and business leaders strengthen client relationships, improve client outcomes, and support business growth. As a strategic partner to regional leadership, client-facing teams as well as the Client Management Practice Lead, this leader will deliver the insights, governance support, business intelligence, and operational capabilities that enable consistent execution and exceptional client experiences. The role will drive continuous improvement through automation, AI, and scalable operating models while building a high-performing team focused on service excellence and innovation. Key Responsibilities Client Enablement - Lead a centralized Client Enablement organization focused on increasing the effectiveness, capacity, and scalability of Asset Servicing's client-facing teams. - Deliver capabilities, tools, insights, and operational services that allow client teams to focus on relationship management, client retention, and business growth. - Establish service standards, operating models, and performance measures that drive consistency and excellence across regions. Client Governance & Business Management - Oversee governance processes that support proactive management of client relationships, service performance, and business priorities. - Provide business management support, executive reporting, and coordination that enable effective decision-making by leadership teams. - Promote consistent client management practices and standards across Asset Servicing while recognizing the unique needs, risk profiles, and products and services associated with each client segment. - undefined Client Intelligence & Insights - Deliver client intelligence, reporting, analytics, and actionable insights that support client engagement, retention, and growth. - Provide visibility into client satisfaction, relationship health, service trends, opportunities, and emerging risks. - Drive the effective use of client data, reporting capabilities, and client management tools to improve decision-making and execution. Innovation & Continuous Improvement - Lead initiatives that simplify processes, improve efficiency, and enhance the experience of both clients and client-facing teams. - Leverage data, technology, automation, and AI to create scalable enablement capabilities and improve operational effectiveness. - Partner across business and technology teams to implement solutions that strengthen client service delivery and business performance. Leadership & Organizational Development - Build and lead a high-performing global team focused on accountability, collaboration, innovation, and service excellence. - Develop talent and create clear career paths that support long-term organizational success. - Foster strong partnerships with regional and global leaders to align priorities, optimize resources, and deliver measurable business value. Key Outcomes - Client-facing teams spend more time with clients and less time on administrative and operational activities. - Improved client retention, satisfaction, and relationship growth through stronger insights, governance, and execution support. - Increased visibility into client opportunities, risks, and service trends. Execution of consistent client management practices and governance standards across - Asset Servicing. - Greater productivity and efficiency through automation, standardization, and data-driven decision-making. - A scalable global enablement model that strengthens the client experience and supports business growth. - Qualifications & Experience - 15+ years of experience in financial services, asset servicing, client management, business management, or a related field. - Proven experience leading global teams and building scalable enablement, operations, or shared services organizations. - Strong understanding of institutional client servicing, relationship management, and the operational needs of asset owners and asset managers. - Demonstrated ability to leverage data, analytics, automation, and AI to improve business performance, operational efficiency, and client outcomes. - Experience with client relationship management platforms, including Microsoft Dynamics 365, and the use of CRM data, reporting, and workflow tools to support client management and business decision-making. Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with. About Our Bangalore Office The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.