Caterpillar—Manager Quality

Job description

Description: Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. "Updated: 09/29/2025 Role Definition Oversees the administration and continual improvement of quality management systems. Responsibilities • Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products. • Leading the development and implementation of corrective action and preventive measures to achieve quality targets. • Investigating and addressing trends with internal and external non-conformance. • Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. • Developing and reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues. Degree Requirement Education qualification -B.E / B tech Min 7 -10 year experience Skill Descriptors Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: • Accurately gauges the impact and cost of errors, omissions, and oversights. • Utilizes specific approaches and tools for checking and cross-checking outputs. • Processes limited amounts of detailed information with good accuracy. • Learns from mistakes and applies lessons learned. • Develops and uses checklists to ensure that information goes out error-free. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: • Applies an assigned technique for critical thinking in a decision-making process. • Identifies, obtains, and organizes relevant data and ideas. • Participates in documenting data, ideas, players, stakeholders, and processes. • Recognizes, clarifies, and prioritizes concerns. • Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Basic Understanding: • Cites examples of benefits and risks associated with implementing lean principles. • Describes basic tools for observing existing processes and identifying waste. • Cites industry or company examples of successful and unsuccessful lean implementations. • Identifies key lean principles and highlights of the lean manufacturing process. Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance. Level Basic Understanding: • Demonstrates an understanding of performance management concepts. • Describes organization's performance management process. • Explains organization's core performance factors and ratings. • Participates in own performance review or performance checkpoint session. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Level Basic Understanding: • Seeks help to modify priorities as new information surfaces or conditions change. • Demonstrates the ability to estimate the time and resources required to complete tasks. • Identifies own key assignments, schedules, and process steps. • Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area. Quality Management System (QMS): Knowledge of Quality Management System's (QMS) functions, features, and capabilities; ability to design, implement, test, and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances. Level Basic Understanding: • Explains the main features, functions, and capabilities of QMS. • Lists the major market players/vendors of QMS. • Outlines the benefits of using automated and manual QMS. • Understands the role of QMS in implementing a formalized system for documenting manufacturing processes and procedures to meet customer requirements and regulatory compliances. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act." Posting Dates: September 28, 2026 - October 11, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.